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Leaked documents reveal patient safety issues at Amazon’s One Medical

June 17, 2024
washingtonpost.com
Contributed by: Drex DeFord
Summary
Following Amazon's acquisition of One Medical, a primary-care service, elderly patients have increasingly been routed to a call center staffed largely by inadequately trained contractors, resulting in concerning lapses in handling urgent medical symptoms. Internal documents reveal multiple instances where urgent cases, such as blood clots and severe pain, were not escalated appropriately. With this new system in place, the frequency of such errors has risen notably, raising alarms about patient safety. Despite Amazon's claims of improving healthcare accessibility and maintaining quality, the transition has led to patient dissatisfaction and significant concerns regarding the adequacy of care provided.
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