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It’s Not About Disruption, It’s About Impact
September 24, 2023
At Oliver Wyman Health Summit, healthcare leaders discuss need for consumer-focused changes. Amazon's Patel mentions efforts to remove friction points, highlighting automated coupon application for prescriptions. Gabe Diop, Co-founder of Path Mental Health, targets improved access to mental health services using an insurance acceptance filter and personalized patient-provider matching. Marc Harrison advocates longer-term investments and active physician involvement in innovation. Physician Austin Chiang uses social media to counter healthcare misinformation. CEO Sachin Jain calls for healthcare adaptation and customer listening, showcasing SCAN's initiatives. Jain urges self-criticism over "toxic positivity" in healthcare industry.