How Leaders Are Using Patient Portals to Drive Patient Experience, Improve Collections
HealthLeaders
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Contributed by: Drex DeFord
Summary
The emphasis on patient experience has heightened its value in the healthcare revenue cycle, adapting to a patient-consumer market where individuals bear more care costs. Patient portals have expedited processes and increased patient engagement in their care, aiding tasks like billing, scheduling, and payment plans. Allegheny Health Network utilized a financial engagement platform for integrated billing, while Lake Washington Physical Therapy saw a 47% reduction in accounts receivable with electronic billing. The pandemic-driven need for telehealth expanded digital services, with Ann & Robert H. Lurie Children’s Hospital boosting portal usage significantly through targeted initiatives. Digital tools, like at Springfield Clinic, streamline front-end tasks and reduce administrative burdens, aiming to enhance patient interactions through technology.
