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August 30, 2024
Hospital to hold focus groups after Facebook controversy
Becker's Hospital Review
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Summary
Madison Memorial Hospital in Rexburg, Idaho, will host focus groups to address community concerns following a Facebook controversy criticizing its emergency department (ED). The call for action comes after local resident Cassidy Chun posted about her grandfather's prolonged wait and indifferent care at the hospital's ED, which garnered over 200 similar complaints online. Hospital officials have acknowledged these grievances, noting a disconnect in patient feedback, and plan to involve community members and local officials in the focus groups starting in early September to improve patient care services.
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