Froedtert Health Revamps Patient Experience with Innovative Communication Technologies
HealthTech Magazine
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Contributed by: Kate Gamble
Summary
Froedtert & the Medical College of Wisconsin health network is undertaking significant changes to improve patient convenience, acknowledging challenges in accessibility despite a strong reputation for quality care. Chief Experience Officer Steve Basilotto outlined the system's focus on enhancing patient-provider connections through a comprehensive redesign of its contact center, with new technologies launched in May 2024 already showing positive effects. As healthcare shifts towards a more consumer-centric model, organizations like Froedtert recognize the necessity of aligning with patient expectations, particularly among younger demographics. Similarly, Yale New Haven Health's Access 365 initiative aims to enhance patient experiences by reducing wait times and personalizing care through operational improvements and data analytics.
