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EY Health Pulse Survey: Digital Health Solutions Boost Efficiencies and Automation, but ROI has Yet to Come

February 16, 2024
EY
Contributed by: Samuel Hill
Summary
COVID-19 has spurred digital transformations in healthcare with majority executives seeing tech investments worthwhile despite high initial costs. EY US's Health Pulse Survey reveals adaptation towards digital health tech enhancing operational efficiency and reducing patient care costs. 90% report more time for provider needs post-digital administrative shift. AI is emerging as transformative with 60% investing and 96% seeing time and cost reductions. Yet paradoxically, 70% haven't seen ROI on digital health investments due to difficult tech cost-value tracking. Reskilling for new tech is being prioritized, with digital knowledge boosting provider credibility. Future value in digital health tech lies in modernization and connectivity for better data access.
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