Epic Systems Enhances EHR Development Through Immersion Trips for Employees
Becker's Hospital Review
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Contributed by: Kate Gamble
Summary
Epic Systems conducts "immersion trips" for its employees to visit hospitals and health systems, allowing them to observe the real-world application of their electronic health record (EHR) software. Founder Judy Faulkner noted these experiences help employees assess software effectiveness and understand customer needs while fostering empathy for healthcare professionals. The autonomy given to employees in selecting relevant software upgrades supports innovation and responsiveness, empowering them to identify necessary modifications based on firsthand observations.
