CHOP's Shakeeb Akhter Highlights DTS Team's Innovations and Achievements
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Contributed by: Kate Gamble
Summary
Shakeeb Akhter, Chief Digital & Information Officer at Children's Hospital of Philadelphia, acknowledged the significant achievements of his team during the Winter Celebration & Awards Townhall, marking three years of advancements in healthcare technology. The Digital Transformation Services (DTS) team was recognized for reducing operational incidents by 93% while increasing change volume by 33%, generating over $50 million in benefits. Additionally, customer experience improved with an 18.8% rise in first-call resolution, resulting in a net promoter score of 4.67 out of 5, and a 95th percentile satisfaction rating for electronic health record usability. Akhter also discussed the success of 12 remote patient management programs that enrolled over 9,000 patients and the introduction of AI-driven solutions to enhance care efficiency.
