CrowdStrike to Delta: Stop Pointing the Finger at Us
Wall Street Journal
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Contributed by: Drex DeFord
Summary
CrowdStrike has responded to Delta Air Lines' accusations regarding a recent tech outage that caused significant disruption and financial losses for the airline. In a letter to Delta's legal team, CrowdStrike rejected the claim that it is to blame for Delta's prolonged issues following the outage, asserting that Delta's threats of litigation have created a misleading narrative. The cybersecurity firm, which has its liability capped at single-digit millions, attributed the outage to a bug in its quality-control tool and highlighted that other airlines recovered quickly while Delta struggled for days. The U.S. Department of Transportation is investigating Delta's response to the disruption. Delta CEO Ed Bastian estimated the outage cost the airline $500 million and has initiated an internal review to learn from the incident.
