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CIOs confront generative AI’s workplace X factor

January 21, 2024
CIO
Summary
Generative AI's potential to disrupt the workplace underscores the critical need for productive partnerships between organizational end-users and intelligent software tools. Adoption of such technology presents unique challenges and necessitates training and strategic implementation. Big companies have begun using large language models (LLMs) to boost productivity and innovation, transforming the human-machine relationship. However, the technology currently requires human oversight and careful management to ensure accurate results and safety. As generative AI continues to evolve, it will impact how work gets done, potentially transforming workers into tool-users and machines into teammates. CIOs are advised to consider training programs and strategic implementation of AI tools, emphasizing their role as work facilitators, not replacements.
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