A Year with Copilot: What Microsoft Learned About AI at Work
Microsoft WorkLab
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Contributed by: Bill Russell
Summary
In the rollout of AI technology, Microsoft prioritized roles that would offer the fastest return on investment. Sales teams initially received access to Copilot, an AI tool, enabling them to save time and increase productivity. Subsequently, customer service and support teams were included, resulting in significant improvements in efficiency and case resolution. HR departments also benefited by streamlining responses to employee inquiries. Microsoft’s strategy emphasizes targeted deployment, setting clear goals, and tracking the impact to optimize AI's benefits across various functions within the organization. They suggest other companies follow similar steps for successful AI integration.
