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2023 Healthcare Provider IT Report: Doubling Down on Innovation

October 9, 2023
Bain & Company
Contributed by: Bill Russell
Summary
US healthcare providers prioritize IT spending due to increased patient engagement and cybersecurity. Software and technology spending predicted to rise over next year, accelerated by labor shortages and financial pressures. Investments increasingly focused on revenue cycle management and clinical workflow optimization due to clear ROI. Providers prefer AI cases with strong bottom-line impact but adoption hindered by unclear benefits, lack of expertise, and resource constraints. Despite concerns, tech firms partnering with healthcare vendors and organizations could deepen AI presence in the provider IT segment.
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