UMass Memorial Health Elevates Physician Engagement Under New CMO Andrew Karson

UMass Memorial Health has made physician engagement a central focus of its operational strategy, appointing Andrew Karson, MD, as the system chief physician officer and CMO. With his extensive experience in this area, Karson aims to align organizational goals with those of physicians to foster a commitment to patient-centered care. The health system has implemented various communication channels, including regular departmental meetings, electronic town halls, and a biweekly newsletter, to ensure physician input in decision-making. Karson's main objective is to streamline medical services for better patient access and operational efficiency by centralizing specialized services and avoiding resource redundancy, exemplified by the consolidation of cardiology catheterization labs.

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