UC San Diego Health Champions AI Transparency in Patient Communications

UC San Diego Health has adopted a policy to enhance transparency in the use of artificial intelligence (AI) for patient communications via the MyChart portal. Utilizing a generative AI tool from Epic, the health system informs patients when AI has contributed to message drafting, clarifying that these communications are reviewed by a physician. This decision, supported by the AI governance committee, aims to build patient trust, acknowledging the potential variance in AI-generated content compared to traditional clinician communication. The policy's authors advocate for professional organizations to create best-practice guidelines for AI disclosures in healthcare, especially in light of California's forthcoming regulations requiring notifications when AI is involved in generating healthcare information.

Opens on Becker's Hospital Review