U.S. Hospitals Lose $8 Billion Annually Due to Health IT Inefficiencies

A recent Black Book Research survey indicates that inefficiencies in U.S. health IT systems are costing hospitals over $8 billion annually, a substantial rise from $1.7 billion in 2017. Feedback from 907 healthcare professionals identified inadequate IT integration, system downtimes, and unmet ROI expectations as significant sources of financial loss and operational disruptions. Most notably, 77% of respondents reported major frustrations with electronic health record (EHR) systems, particularly citing complex workflows and poor navigation. Smaller practices were especially critical, with 91% expressing dissatisfaction. Furthermore, 70% of participants criticized revenue cycle management (RCM) systems for being outdated and insufficiently automated, which contributes to longer claims processing and higher denial rates.

Opens on Becker's Hospital Review