SSM Health Transforms Online Scheduling to Boost Patient Access and Experience

SSM Health, a health system in St. Louis, has upgraded its online scheduling capabilities to enhance patient access to care across its 23 hospitals and over 650 physician offices. Recognizing the growing demand for mobile-friendly options, SSM Health collaborated with DexCare to streamline the scheduling process by incorporating e-commerce best practices. This initiative targeted improvements in user experience and facilitated easier booking for services such as primary and urgent care. The new technology provides a cohesive interface from search to appointment booking, integrating effectively with existing systems to meet organizational growth objectives.

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