Situational Awareness in IT

"Situational awareness" extends someone's need to understand their environment, evident in author's IT work and personal life including flight travel. Recently, their flight faced a waiting situation due to 'VIP movement'. The author monitoring the control tower's communication discovered an organized plan handling the situation. They relate this to IT outage situations, where comprehending the extent of the issue is in itself challenging. Listening, the method they utilized in the plane, aids them in understanding the issues, possible solutions, and timelines, and in disseminating relevant updates to the organization. This approach, although difficult, has proven effective in managing downtime.

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