CIO Patrick Woodard: Healthcare Design Should Prioritize Patients Over Profit

In his latest installment of his "Five questions all health systems should ask" series, Patrick Woodard, MD, CIO at Monument Health, highlights the critical need for health systems to focus on the true beneficiaries of their design—patients and staff—rather than prioritizing billing and internal workflows. He argues that this misalignment often leads to inefficiencies and a burden of "invisible labor" for those involved in patient care. Woodard emphasizes the importance of adopting patient-centered approaches, maintaining operational discipline for improved efficiency, and making technology choices that align with the organization's mission. He cautions against allowing financial pressures to overshadow the primary goal of healthcare: effectively serving patients. Ultimately, he advocates for a shift towards human-centered design in healthcare systems.

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