Multicare's MyChart Messaging Approach and Pricing Strategy

MultiCare is implementing a new billing policy for responses to MyChart messages that require over five minutes of clinical time and medical expertise, starting July 1, 2024. This change addresses the increased volume of messages substituting for in-person or virtual visits, which demand significant provider time. While most messages will remain free, patients may incur costs ranging from $0 to $35, depending on their insurance. Further details, including the types of billable messages and cost breakdowns by insurance type, are available for readers.

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