Chartis: Most Healthcare Leaders Plan to "Fundamentally Change" Operations in Next 5 Years

Health system executives are facing significant pressure to transform operations in order to address resource challenges and rising healthcare demands, according to the 2025 Digital Transformation Survey by Chartis. Nearly 90% of the 150 surveyed executives recognize the urgent need to adopt advanced digital and artificial intelligence tools to shift from a reactive to a proactive care delivery model. This transformation is seen as vital for enhancing efficiency, personalizing patient journeys, and managing resources effectively without expanding physical infrastructure or clinical workforce. The shift towards a digital-first experience is anticipated to not only improve healthcare sustainability but also define the leading health systems of the future.

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