Emory Healthcare's 5 Metrics of Success for Virtual Nursing

Jason Atkins, VP and Chief Clinical Informatics Officer at Emory Healthcare, discussed the implementation of virtual nursing within the Atlanta-based health system and detailed the five key metrics used to evaluate the program's success. These metrics include nurse satisfaction and engagement, patient satisfaction, length of stay, readmission rates, and cost and productivity. Methodologies for capturing these metrics involve surveys, patient education on virtual nursing, comprehensive discharge planning, and ensuring follow-up care to prevent readmissions. The overarching aim is to enhance care quality and achieve a return on investment by offloading tasks from bedside nurses, as outlined in HealthLeaders' Virtual Nursing Mastermind program.

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