Companies Sue Tech Firms After Outages, but It’s an Uphill Battle

Health technology companies are increasingly taking legal action against tech firms after experiencing often costly outages, but these lawsuits face significant challenges. Proving direct damages and the responsibility of tech providers can be arduous due to complex service level agreements and potential loopholes. Companies must navigate the intricacies of proving financial loss directly resulting from these disruptions, which adds to the difficulty of achieving successful legal outcomes.

Opens on The Wall Street Journal