Boston Medical Center Enhances Patient Experience with Digital Check-In Kiosks

Boston Medical Center Health System has implemented digital kiosks, specifically iPads, for patient check-ins in both inpatient and outpatient departments, improving operational efficiency and patient experience. Joy Brown, the senior vice president and chief digital information officer, noted the initiative aims to align hospital digital interactions with patients' everyday automated experiences. The kiosks increase appointment availability, enhance care quality, and streamline the collection of patient consent forms, while also gathering social information for value-based care. Feedback has been positive, indicating that the kiosks create a user-friendly environment. The phased rollout includes features to support the needs of non-English speaking patients, demonstrating the center's commitment to inclusivity as part of a larger "digital journey."

Opens on Becker's Hospital Review