Charles Larsen, MSN-L, MBA, RN, NEBC, is RN Senior Director at Banner Health in Phoenix, Ariz., where he oversees Banner’s Access Center operations. In addition, he is currently serving in a temporary role as RN Program Director for the Arizona Department of Health Services’ COVID-19 Emergency Response Team-Transfer Services, where he is the implementation and stand-up lead for the COVID-19 statewide collaborative transfer center.