This Week Health

Joel Klein, MD

Senior Vice President / Chief Information Officer

University of Maryland Medical System

Joel Klein is the Senior Vice President / Chief Information Officer at University of Maryland Medical System with responsibility for system-level IT initiatives including Epic, applications, infrastructure, security and informatics. Dr. Klein formerly served as President of the Emergency Medicine practice and as Medical Director of Informatics at UM BWMC, starting in 2011. Dr. Klein joined the UMMS leadership team in 2014 as head of IT Product Development and was named Vice President of Information Technology and Associate Chief Information Officer in 2017. He completed a residency in emergency medicine at Johns Hopkins, an MD from the University of Texas Southwestern Medical School, and a B.A. from Yale University.

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The downside of being a physician in an administrative role is that you can overdo it. You can overplay the hand of I'm a doctor and I know what I'm talking about. That can be used for good and not so good. So you have to calibrate that. You have to choose when you're gonna play that card.
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As a manager, you first have to figure out if people are answering your questions. If your questions are reasonable and they're not getting answered in a way that makes sense for you. If people can't do that, then there's something not making sense. It’s about finding confidence and trust in your ability to ask those kinds of questions and set those expectations.
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