Drex DeFord

For many of these big tech companies, the innovation version they use is to go ahead and spend a lot of money and try a bunch of stuff. And if it doesn't work, that's okay. We learned something from that experiment that will roll into our next experiment.

The cyber E-crime syndicates are able to make so much money and take very little risk in actually being arrested or going to jail. It's a very lucrative business. And very lucrative businesses in the free market, even in the criminal world, get more money, get more investments and get people who want to be involved in cutting edge, bleeding edge high tech. And that's what a lot of the adversaries are today. They're high tech companies with CEOs and CFOs. They have bonus programs, they have employee of the month programs. Literally they have all the kinds of things that big companies have, they have all kinds of alliances with negotiators for ransom and all those things.

We are all in this healthcare business because we want to serve. And usually, for the most part, we are optimistic. We want the best things to happen. And so when we have Merger and Acquisition on the vendor side, and we have M&A on the provider side, we want all the right things to happen. And I think a lot of times when it comes together, we anticipate that all these good things are going to happen but as Mike Tyson says, everybody has a plan until they get punched in the face.

The first thing I do in a new company is say, show me a list of all the contracts that we have and information services. A lot of this is like cybersecurity 101. Contract 101. You can't do something with it if you don't know what you have. Because ultimately what you want to try to do is fewer contracts and fewer agreements which means a simpler world that you live in.

People who have deployed computer systems and applications in big health systems or other environments have perspective. This is why we stand up war rooms on those initial deployments, because we know there's a zero percent chance we will get this a hundred percent right out of the gate. There's going to be a lot of complaints. There's going to be a lot of issues. We want them all to come to one place so that we can see them.