Today, Digital made a breakthrough during the pandemic. Today we explore.
Today in health. It, the story is top of mind things for healthcare CEOs. And this is a top five list based on my recent interviews today. Number three, digital. My name is bill Russell. I'm a former CIO for a 16 hospital system. And creator this week in health, it a channel dedicated to keeping health it staff current and engaged. Just a quick reminder we have four new shows next year, this week health news to stay current this week health conference for keynote interviews and emerging products. This week health community, where we hear from you about interesting solutions to the problems facing healthcare from the people who are solving them. And finally, this week health academy. Where you go or send people to learn about the intersection of technology and healthcare sign up at this week. health.com/shows. All right. So this series this whole week, we were just doing a series top five things, which are top of mind for healthcare CEOs. And I came up with this list after doing about 23 interviews across three conferences, a lot of stuff going on. And these are the five top of mind issues. The other thing I did is I got together with some CEOs and it just validated the list. These are the things they were shaking their heads saying. Yep. That's it. We are really focused on a lot of those things. So on Monday we talked about labor. We talked about staffing, the staffing shortage, not only the staffing shortage in it. But also the staffing shortages. In nursing across the board, we're looking at a half million. 500,000 nurse shortfall within the next three years. And so it is being asked to address some of those things. Then yesterday, we talked about cybersecurity and the challenge that we have for cybersecurity. And I understand that some people might say, Hey, that's number one. but the reality is we got some money for cybersecurity about a year and a half ago. This was really top of mind. People went to the boards, they went to their leadership, they got some money. We are making progress on the cyber, which is why I put it at number two. And I feel like the staffing. is really a top of mind current issue that everyone is trying to address. number three, we're going to talk about today's digital. Number four is automation. We'll talk about that on Thursday. And we're going to close out the week on Friday talking about care venues. All right. So today we're going to talk about digital. And every CIO has a digital story, all things, digital chatbots, ambient listening, digital front doors, remote patient monitoring. We have, echos, iPads, and internet of things, all kinds of devices, all kinds of use cases. What is top of mind for the CIO? What can we do with digital? Can we address some of the staffing shortages that are projected in healthcare Staffing shortages due to competition for it talent or the projected half million shortfall and nurses. Perhaps we can find time. Make the existing staff, more efficient move tasks off of their plate and have computer assistance. Do the work. We're going to talk a lot more about that tomorrow when we talk about automation, but staffing is a major driver. But you know what the primary driver is? The primary driver was the pandemic. We needed to do things remotely to maintain a safe distance and still provide a high level of care. Chat bots were an interesting case. Study chatbots provided a, a guided experience that helped people to determine the best course of action for their symptoms. find testing and even find answers to questions that they had a computer assistant that was able to educate direct and even diagnose. We called on our digital front doors to do more than our portals ever could do. Health systems went into overdrive to adjust their tools, to provide the services that the pandemic required. I had quite a few conversations with health it leaders who've decided to break down their, my chart implementation and utilize the components to build a wrapper around my chart functionality. So they could be more agile and build in new services that were specific to their community. No more one size fits all portal. Or one size fits all digital front door. Hopefully that word portal will go by the wayside here shortly. One of the things that was exposed during the pandemic is that our digital experience doesn't match our physical experience. Say what you want about the waiting room, but we have invested billions in beautiful campuses with amazing entries in waiting areas. Our hospital buildings are becoming more and more advanced. People are welcomed onto our campus. Greeted and directed. Our digital experiences, not so much. It was a series of tools pulled together for functionality, not for experience. Does it work? Sure. If you do it the right way. Does it please the end user? Not usually. This is where the focus is now and where it's going to be over the next year or so. How can we make our digital experiences pleasing to the clinical user and pleasing to the consumer? No small task for sure. During the pandemic. We also started to experiment with a new set of tools in the patient room. Ambient clinical listening was on the rise prior to COVID. But continues to accelerate. The promise, being a fully formed note where the clinicians only interaction with a keyboard is to approve the note. That would be really nice. I pads in the room to save PPE and Amazon echos also deploy to improve communication systems that were found wanting during the pandemic. The newly placed devices gave rise to innovation. What can we do with listening devices at the bedside experiments and sued and exciting prospects are on the horizon. If you want to check out more, see this week in health it episode that I did with Michelle Stansbury from Houston Methodist. Really interesting stuff. I guess the question is what's your digital story? What is your system's digital story? Healthcare has gone digital, but you know, all we have to do is turn the corner and we see that fax machine and we know. That we still have a long way to go. That's all for today. If you know someone that might benefit from our channel, please forward them a note. They can subscribe on our website this week, health.com or this week health.com/shows. Or wherever you listen to podcasts, apple, Google, overcast, Spotify, Stitcher, you got the picture. We are everywhere. We want to thank our channel sponsors who are investing in our mission to develop the next generation of health leaders. VMware Hill-Rom starboard advisers, McAfee and Aruba networks. Thanks for listening. That's all for now.