This Week Health

Today, Digital made.a breakthrough during the pandemic. Today we explore.

Transcript
Speaker:

Today in health.

Speaker:

It, the story is top of mind things for healthcare CEOs.

Speaker:

And this is a top five list based on my recent interviews today.

Speaker:

Number three, digital.

Speaker:

My name is bill Russell.

Speaker:

I'm a former CIO for a 16 hospital system.

Speaker:

And creator this week in health, it a channel dedicated to keeping

Speaker:

health it staff current and engaged.

Speaker:

Just a quick reminder we have four new shows next year, this week

Speaker:

health news to stay current this week health conference for keynote

Speaker:

interviews and emerging products.

Speaker:

This week health community, where we hear from you about interesting solutions

Speaker:

to the problems facing healthcare from the people who are solving them.

Speaker:

And finally, this week health academy.

Speaker:

Where you go or send people to learn about the intersection of technology

Speaker:

and healthcare sign up at this week.

Speaker:

health.com/shows.

Speaker:

All right.

Speaker:

So this series this whole week, we were just doing a series top five things,

Speaker:

which are top of mind for healthcare CEOs.

Speaker:

And I came up with this list after doing about 23 interviews across three

Speaker:

conferences, , a lot of stuff going on.

Speaker:

And these are the five top of mind issues.

Speaker:

The other thing I did is I got together with some CEOs and

Speaker:

it just validated the list.

Speaker:

These are the things they were shaking their heads saying.

Speaker:

Yep.

Speaker:

That's it.

Speaker:

We are really focused on a lot of those things.

Speaker:

So on Monday we talked about labor.

Speaker:

We talked about staffing, the staffing shortage, not only

Speaker:

the staffing shortage in it.

Speaker:

But also the staffing shortages.

Speaker:

In nursing across the board, we're looking at a half million.

Speaker:

500,000 nurse shortfall within the next three years.

Speaker:

And so it is being asked to address some of those things.

Speaker:

Then yesterday, we talked about cybersecurity and the challenge

Speaker:

that we have for cybersecurity.

Speaker:

And I understand that some people might say, Hey, that's number one.

Speaker:

, but the reality is we got some money for cybersecurity about a year and a half ago.

Speaker:

This was really top of mind.

Speaker:

People went to the boards, they went to their leadership, they got some money.

Speaker:

We are making progress on the cyber, which is why I put it at number two.

Speaker:

And I feel like the staffing.

Speaker:

, is really a top of mind current issue that everyone is trying to address.

Speaker:

, number three, we're going to talk about today's digital.

Speaker:

Number four is automation.

Speaker:

We'll talk about that on Thursday.

Speaker:

And we're going to close out the week on Friday talking about care venues.

Speaker:

All right.

Speaker:

So today we're going to talk about digital.

Speaker:

And every CIO has a digital story, all things, digital chatbots,

Speaker:

ambient listening, digital front doors, remote patient monitoring.

Speaker:

We have, echos, iPads, and internet of things, all kinds of

Speaker:

devices, all kinds of use cases.

Speaker:

What is top of mind for the CIO?

Speaker:

What can we do with digital?

Speaker:

Can we address some of the staffing shortages that are projected in

Speaker:

healthcare Staffing shortages due to competition for it talent or the projected

Speaker:

half million shortfall and nurses.

Speaker:

Perhaps we can find time.

Speaker:

Make the existing staff, more efficient move tasks off of their

Speaker:

plate and have computer assistance.

Speaker:

Do the work.

Speaker:

We're going to talk a lot more about that tomorrow when we talk about automation,

Speaker:

but staffing is a major driver.

Speaker:

But you know what the primary driver is?

Speaker:

The primary driver was the pandemic.

Speaker:

We needed to do things remotely to maintain a safe distance and

Speaker:

still provide a high level of care.

Speaker:

Chat bots were an interesting case.

Speaker:

Study chatbots provided a, a guided experience that helped

Speaker:

people to determine the best course of action for their symptoms.

Speaker:

, find testing and even find answers to questions that they had a

Speaker:

computer assistant that was able to educate direct and even diagnose.

Speaker:

We called on our digital front doors to do more than our portals ever could do.

Speaker:

Health systems went into overdrive to adjust their tools, to provide the

Speaker:

services that the pandemic required.

Speaker:

I had quite a few conversations with health it leaders who've decided to

Speaker:

break down their, my chart implementation and utilize the components to build a

Speaker:

wrapper around my chart functionality.

Speaker:

So they could be more agile and build in new services that were

Speaker:

specific to their community.

Speaker:

No more one size fits all portal.

Speaker:

Or one size fits all digital front door.

Speaker:

Hopefully that word portal will go by the wayside here shortly.

Speaker:

One of the things that was exposed during the pandemic is that

Speaker:

our digital experience doesn't match our physical experience.

Speaker:

Say what you want about the waiting room, but we have invested

Speaker:

billions in beautiful campuses with amazing entries in waiting areas.

Speaker:

Our hospital buildings are becoming more and more advanced.

Speaker:

People are welcomed onto our campus.

Speaker:

Greeted and directed.

Speaker:

Our digital experiences, not so much.

Speaker:

It was a series of tools pulled together for functionality, not for experience.

Speaker:

Does it work?

Speaker:

Sure.

Speaker:

If you do it the right way.

Speaker:

Does it please the end user?

Speaker:

Not usually.

Speaker:

This is where the focus is now and where it's going to be over the next year or so.

Speaker:

How can we make our digital experiences pleasing to the clinical

Speaker:

user and pleasing to the consumer?

Speaker:

No small task for sure.

Speaker:

During the pandemic.

Speaker:

We also started to experiment with a new set of tools in the patient room.

Speaker:

Ambient clinical listening was on the rise prior to COVID.

Speaker:

But continues to accelerate.

Speaker:

The promise, being a fully formed note where the clinicians only interaction

Speaker:

with a keyboard is to approve the note.

Speaker:

That would be really nice.

Speaker:

I pads in the room to save PPE and Amazon echos also deploy to improve

Speaker:

communication systems that were found wanting during the pandemic.

Speaker:

The newly placed devices gave rise to innovation.

Speaker:

What can we do with listening devices at the bedside experiments and sued and

Speaker:

exciting prospects are on the horizon.

Speaker:

If you want to check out more, see this week in health it episode that I did with

Speaker:

Michelle Stansbury from Houston Methodist.

Speaker:

Really interesting stuff.

Speaker:

I guess the question is what's your digital story?

Speaker:

What is your system's digital story?

Speaker:

Healthcare has gone digital, but you know, all we have to do is turn the corner

Speaker:

and we see that fax machine and we know.

Speaker:

That we still have a long way to go.

Speaker:

That's all for today.

Speaker:

If you know someone that might benefit from our channel,

Speaker:

please forward them a note.

Speaker:

They can subscribe on our website this week, health.com

Speaker:

or this week health.com/shows.

Speaker:

Or wherever you listen to podcasts, apple, Google, overcast, Spotify,

Speaker:

Stitcher, you got the picture.

Speaker:

We are everywhere.

Speaker:

We want to thank our channel sponsors who are investing in our mission to develop

Speaker:

the next generation of health leaders.

Speaker:

VMware Hill-Rom starboard advisers, McAfee and Aruba networks.

Speaker:

Thanks for listening.

Want to tune in on your favorite listening platform? Don't forget to subscribe!

Thank You to Our Show Sponsors

New Shows for 2022

Insights - This Week Health
This Week Health Town Hall
Keynote - This Week HealthSolution Showcase This Week Health
Newsday - This Week HealthToday in Health IT - This Week Health

Related Content

1 2 3 136

Amplify great thinking to propel healthcare forward and raise up the next generation of health leaders.

© Copyright 2022 Health Lyrics All rights reserved