This Week Health

December 17, 2021: Welcome to one of our End of Year Shows. Bill takes us through the team’s favorite Newsday moments of 2021 including empathy through technology with Anne Weiler, CISO board topics with Drex DeFord, work, life, balance with Dr. Sanaz Cordes, the future of remote work with Sue Schade, maintaining company culture with Lee Milligan, Big Tech in healthcare with Dr. Eric Quniones and much much more. Hope you enjoy!

Key Points:

00:00:00 - Intro

00:08:00 - Microsoft's new portal Microsoft Viva measures productivity but can it measure empathy?

00:10:30 - Mistakes health systems make that cause clinician frustration with the EHR

00:25:30 - What does perfect interoperability look like to a physician?

00:28:00 - CIO Lee Milligan talks building culture and connecting his IT team to the mission of the organization

00:30:30 - Study shows how ransomware impacts patient care

Top Health IT News Trends in:,:

This transcription is provided by artificial intelligence. We believe in technology but understand that even the smartest robots can sometimes get speech recognition wrong.

Bill Russell: [:. It was not uncommon to have:lcome to This Week in Health [:t news day episodes from the [:to the Today show that will [:

If you're subscribed to This Week in Health IT that will become this week health conference. And that's where we're going to have keynote. And we're going to have solution showcases and some other campaigns around specific topics. This week health academy is new. It's really around education.

ould use this show to mentor [:and asked them if they would [:

If you're not subscribed to all four of them, you're going to be missing some content. We'd love for you to subscribe to all four. Go ahead and hit and there's information there on how to subscribe. You can also hit iTunes and search for this week health. Any one of those academy, conference, news or community.

And you can [:

All right. Here's what we're going to do today. I love doing these clip shows at the end of the year. Normally what I do is I go through for the last three years, I've gone through a bunch of the shows, pulled out my favorite clips and done these end of the year shows. This year, I'm tapping into my team.

they have to promote them on [:Tess has been in healthcare [:wareness of our programs and [:

She's been in healthcare on and off for about two or three years. She helped me early on in the show with some of the production and some of the work that was going. And then she went off and did something else with it and now it's come back to head up our social media. It really is going to be their perspective on what's important.

ow. We start off with a clip [:es better and how to make it [:

Health systems are provider centric and have been for decades. And I'm not the first to say this, obviously there's others. This is the famous quote from Geisinger's former CEO who's now acting role. Who said, the waiting room is indicative of everything we think about the patient, which is you will go into this queue and wait for us.

e maximizing the time of the [:

And I'm not against making it better for the provider. I'm just saying, is there a gap there that health systems have to close in order to not be evolved, I guess is what you're saying? I would say disrupted but evolved.

Eric Quinones, MD: Yeah, I [:

That's not what consumers are used to anymore. Again they're seeing these experiences. They're having such as, you know, with retail applications that they're using that financial applications they're using, it's very seamless. You can walk near a Starbucks, you're not going to get a coffee, but you go walk near it.

kes it, it's predicting what [:

Bill Russell: Thank you for reminding me that I'm thirsty and I wanted one of your coffees.

es to follow healthcare very [:

The context for this clip is we start talking about Microsoft Viva, the new product that was launched. And she started to share how different companies build empathy into their technology and why some work and some don't work so well. So, that's the setup. Here's the clip.

e examples I gave was when I [:

Your first meeting is at eight. And I was like yeah, I do. I do have a busy day. Thank you for noticing iPhone. And it felt, you know, like, okay, my phone is looking out for me. Let's compare this to something that Microsoft did which is, you know, Outlook gives you your productivity stats and they do it in arrears.

e been monitoring you. So in [:

Bill Russell: Now you want to get in an argument with it and say do you not understand what I'm going through?

things that this brought to [:are you happy today? Like, I [:

Bill Russell: As you know, on This Week in Health IT we try to pull stories out and then have a discussion around them in this clip, Dr. Justin Collier with WWT, World Wide Technology we have a conversation around making the EHR work for the nurses. So here's the next clip.

rt the day it was installed. [:I think the systems that do [:n. Hopefully that makes some [:d. This was actually from an [:d that technology person was [:

But it didn't mean that we didn't have to really be very clear and very basic about some of the things we were doing. We couldn't just speak to that one person on the board because our subcommittee of the board that handled security. We had to bring everyone along. We couldn't just speak to that one person.

dience. I assume most boards [:

Drex DeFord: I think so. If they don't have somebody on the board, they probably have somebody on one of the subcommittees of the board, like audit and compliance.

cause, oh my gosh, what will [:hout digital health. Without [:tive of resilience. If we're [:

And what are the things we can do to make sure that if something happens and we go offline, we can come back as quickly as possible to deliver great care to our patients and families, because that's what they're all about.

lking with Sue Schade and we [:ings. Even staffers who once [:ptions of a remote work have [:Sue Schade: [:'ve not worked with remotely [:

Bill Russell: There's a handful of things I always say to people. One is you can't replace face to face. There's something about being able to read the person. Being able to sit across the table from them. Sitting in a restaurant.

n a restaurant across from a [:onal aspects of working with [:

Sue Schade: I think it's a valid concern. But if your whole team like take IT as primarily remote or some hybrid then everybody may be in the same boat, right.

eople changing jobs. Leaving [:ing to remain an interesting [:do surveys to back that up. [:

And so this conversation is with Dr. Sanaz Cordes with World Wide Technology. And we are really exploring some of these statistics and what they mean for us as individuals from a mental health standpoint, from a work-life balance standpoint, if such a thing exists when your home office is right next to your living room.

And in [:

Have you worked from home a fair amount of time?

Dr. Sanaz Cordes: Yes. I mean this last year and a half, every day.

Bill Russell: Prior to that.

Dr. Sanaz Cordes: I worked from home in the office and then on airplanes.

le about this, when it first [:And I think [:oubled globally. The average [:

Dr. Sanaz Cordes: I thought you were going to say 46%. I don't know where that billion ..


And I think people are potentially resenting this. I think it's one of the findings from this survey. So as a manager, how would you approach that?

nd messages and, fall asleep [:

So I've learned just in the last year and a half watching what it's like for people who aren't used to that environment, how to adjust. And I think one really important thing, and my boss does this and this is and I was not good at this is to tell people I'm not going to respond to your emails after a certain hour.

Like I think letting people [:

I need to be engaged and when it's 24/7, and like you said, in your house it's hard to kind of turn that off. So I think that's important. Setting the standard top down. Not going to answer, work-life balance is important. Take your weekend time. Words that we should have been saying all along, but really important now.

ell: So on Newsday we talked [:lth interoperability outcomes:rate without duplicated data [:th maintenance or my quality [:

It feels that's the easy button for healthcare. For me, that's what I want. I want the easy button of all the data right in front of me. Curated. And then I want to be able to ask my, EHR. Hey, I'm dealing with an abdominal problems today. Show me the relevant data, but EHR can't do that until we have a complete set.

we finally got back together [:

And he has a great way of building culture and really connecting his IT team to the mission of the organization. So I decided to pose that question to him, to capture it for all of you. So here's the discussion with Dr. Lee Milligan.

people are struggling with. [:

Lee Milligan: I try to find something that I feel strongly about. It makes it easier to flow when you feel strongly about it and then kind of focus on those things. But I also want to see through their lens, like, what are the analysts?

ly good job of this. The CEO [:age, right? We, we work in a [:

Lee Milligan: One of the things we started doing within our our ICF division meeting every other month is we have our CMIO present some sort of clinical scenario where it played a key role in a clinical outcome.

it's a near death experience [:a set analyst who built this [:s sense. The primary story of:

And we close out with a conversation with Chris Logan. Chris Logan is with Sensinet Used to be with VMware. Has been in healthcare for quite some time. And we just talk about the ever expanding attack vector that is healthcare applications.

omware attacks. One third of [:

And more than a third said, the assessment conclusions were ignored. The report found. Gosh, I'm going to stop there for a second and say, does that surprise you? That so few are being assessed and the ones that are being assessed as being an org, it does surprise me by the way that the findings are being ignored.

s Logan: I think this is the [:It was not uncommon to have:Bill Russell::vailability of the system is [:how we deliver patient care.[:

What are the mortality rates related to, if the EHR is not available. How do we start to quantify that? So I think it's good now that's out there. We're having a conversation. I know in certain circles that I'm running in, we're starting to have deeper conversations about what ransomware means to the mortality rate.

eciate you coming back to us [:

I really appreciate them. I used to do this whole thing by myself and now I couldn't possibly do it all by myself. We produce way too many shows. And are doing way too many things in the industry. So again, really appreciate the staff and all the things that they are doing. And we really appreciate our sponsors.

We could not do this [:of my team members listening [:

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