Today we look back at a TownHall episode … Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care interviews Tom Barnett, Chief Information and Digital Officer at Baptist Memorial Health Care on remote work and cloud migrations demand.

Transcript

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Today in health, it I'm on vacation. So I'm going to be highlighting some of the great content we have on town hall. And so this is going to be an episode from a town hall host. And their guest more on that in a minute. My name is bill Russell. I'm a former CIO for a 16 hospital system and creator of this week health. A set of channels dedicated to keeping health it staff current and engaged. We would think our show sponsors who are investing in developing the next generation of health leaders, accordion dynamics, Quill health tau site nuance.

Canon medical and current health. Check them out at this week. health.com/today. All right, I'm on vacation this week. So I'm taking this time to highlight the great interviews that our hosts have done on the town hall show.

So today, Jake. Lancaster cmio at baptist health in tennessee and tom barnett the cio for bap south, have a great conversation about security so here you go

So security has always been a big issue within healthcare.

but again, it seems to be,

more cute over the last couple of years. Does this Baptist have any big initiatives related to improving our security over the next year?

Absolutely. I think,

in the former world, particularly with, with data centers, when everybody were we're on site,

Security was different.

But now as a result of the last two years, We've got a number of folks, just like any organization that are working remotely working in hybrid models. So now how we access and connect with our employees, our partners and our customers is constantly undergoing change. And I think that introduces new security risk points to consider that we did, we have before as well as an evolving security footprint for how we need to evolve and embrace things. And as I mentioned before, even moving to the cloud, all of the permutations and variables of complexity that come in with them certainly makes the security landscape even more complex.

I've used this line before, but I really like it. It's no matter how well you do in security, you can't stand still. I mean, you're constantly having to raise your game. So the minute you build around your health system, the perfect 10 foot wall, as soon as you wake up the next morning, the bad guys who've shown up in the 11 foot ladder.

So it's constantly evolving and that's exactly what we're doing. We're connecting with our peers.

what are others hearing? What are others trying? What are others doing? We're evaluating internally kind of what do those new landscapes look like? What do those new thread opportunities look like?

And we're constantly trying to evolve and enhance our security technology. Healthcare is not going to get any easier. So I think,

as, as that complexity continues to go up our ability to keep that dust,

as safe as we can and, and,

and to close as many of those doors as we can. Always going to be one of the top priorities

And, and how do you balance security and usability?

there's always been a large pushback from the provider community on any sort of,

security measures of within our technology, password,

log out requirements and such, but I feel like providers have gotten a little bit. Over the last few years,

when we rolled out multi-factor authentication, there was much less noise than I was expecting.

most,

had been used to it from interacting with banks and others and outside sectors.

but still it's, there is a sense that,

with the burnout, with all the other user usability issues that we have,

how do we balance and make sure that we don't make it too onerous to, for the providers to get into this.

system

Absolutely. So apart part of the way you can do that. And you're absolutely right. We have become conditioned as a society. I mean, everything we do is now with our smartphone and we always have double checks to do or codes that are pushed and so forth. But the other thing that we can do is leverage a couple of things.

And I think I'll come back to cloud as well. Number one is, is analyzing workflows. I keep coming back to that, but workflow to me is always front and center to everything that we're doing and making sure that we kind of close the doors around the things that aren't as necessary and then utilize,

techniques to make sure that the higher flow workflow,

in this case of a position.

is as secure as we can make it without being intrusive.

to the extent that we can, things like thing about tap matches,

in addition to push alerts or push, approvals,

to the phone,

particularly as you approached devices, those kinds of things, where you make them just in time injected into the moment and. non-obtrusive type of verification. I think those combined with cloud technologies and that's where we get into artificial intelligence, the ability to ingest log files, the ability to ingest patterns, even for yourself as. And be able to look for things that step outside of that pattern rather than make you validate per se.

Once you're inside a building every little door that you need to go through, maybe there's an opportunity where we can validate you, periodically,

as you're moving through that, but the minute you begin to do things that are out of the norm or out of your behavior, then be able to offer a higher level of scrutiny and intrusive.

from your perspective to just validate your truly who you are.

Fantastic. So keep checking back for more of these great interviews. I wouldn't be returning from my vacation on August 8th. We did prerecord some news day episodes. So every Monday you're going to have a nude news day episode, and then we'll be dropping these interviews until I returned on August 8th.

So that's all for today. If you know someone that might benefit from our channel, please forward them a note. They can subscribe on our website this week health. Dot com or wherever you listen to podcasts, apple, Google, overcast, Spotify, Stitcher, you get the picture. We are everywhere. We want to thank our channel sponsors who are invested in our mission to develop the next generation of health leaders.

Gordian dynamics, Quill health tau site nuance, Canon medical, and 📍 current health. Check them out at this week. health.com/today. Thanks for listening. That's all for now.

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