Today in health, it we're going to talk about CrowdStrike and I'm going to talk about a classic response that everybody needs to have in their bag. Hopefully you'll never have to use it, but it's worth talking about. My name is bill Russell. I'm a former CIO for a 16 hospital system. Creator of this weak health set of channels and events dedicated to transform healthcare. One connection at a time. Today's show is brought to you by artist site. One platform, infinite possibilities for improving healthcare.

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Let's take a look at this. Again, news stories right on our website. This one is a summary of what Becker's talked about. So Becker says worse than a cyber attacks, 10 notes. On the Microsoft CrowdStrike it outage. So here's the summary on our website, a flood software update released by CrowdStrike on July 18th.

Disrupted it systems globally, significantly impacting 8.5 million Microsoft windows devices. Including those in healthcare health systems, such as Kaiser Permanente. Banner health and mass general Brigham face unprecedented challenges leading to postpone surgeries and closed outpatient facilities. The cyber disruption affected major EHR systems like epic and Meditech with provinces 52 hospitals system experiencing severe operational breakdowns. CrowdStrike reported that hackers exploited the situation, adding additional malware threats, Microsoft, along with Google cloud and AWS. Is collaborating to ameliorate. This situation. While the healthcare community continues to recover, leveraging the incident as crucial learning experience. For future it resilience.

So that is a, that's a summary. If you have CrowdStrike in your health system, You've had a challenging week, a challenging couple of days, probably a long weekend. And it's a significant situation and clearly not one that you, that, uh, what's the best way to say this. Not one that CrowdStrike wants to relive, not one that you want to relive either. However, when you, where you're faced with this, the data centers down, things have happened.

Those kinds of things. What's your response? What should your response be? And I'm going to read you the response from the chief security officer at CrowdStrike. I think it's a classic. So here's what he had to say. This was 19 hours ago. Posted on Monday morning. On Friday, we failed you. And for that, I'm deeply, sorry.

And we've been very successful for more than a decade. We've done. Attribution on attackers, hiding in the shadows. We've disrupted ransomware attacks and high risk intrusions at thousands of companies. And we've identified in black nation state adversaries seeking to actual trade, valuable intellectual property globally. We've built a team and culture, which embodies the spirit of one team.

One fight. We created a stellar reputation over dozens of years, solving people's problems and protecting them from harm. I am as proud of my work at Crosstrek as I was when I was at the FBI, because we've had an impact and we've made a difference. On Friday though, we failed.

On Friday though, we failed. So when this happens, this is a classic response on Friday, though, we failed the past two days have been the most challenging 48 hours. For me over 12 plus years. The confidence we built in drips over the years was lost in buckets within hours. It was a gut punch. That's a great line.

By the way, the confidence we built in drips over the years was lost in buckets within hours. And it was a gut punch. But this pales in comparison to the pain we've caused our customers and our partners. We let down the very people we committed to protect and say, and to say we're devastated is a huge understatement. I am the entire company take that personally.

Thousands of our team members have been working 24 7. To get our customer's systems fully restored. The days have been long and the nights have been short. And that will continue for the immediate future. But that is part of the promise we made to all of you when you put your trust. And protection in our hands. I know I speak for the women and men of CrowdStrike.

When I say thank you for thank you to every customer and partner. Who has also been working around the clock. You are the real heroes in all of this. We are committed to re earning the trust by delivering the protection. You need to disrupt the adversaries targeting you. Despite this setback, the mission indoors. John Adams once said every problem is an opportunity in disguise.

Our promise to all of you is that CrowdStrike. We'll use this opportunity to emerge better and stronger than ever. Because it's no less than every customer and partner expects and deserves. We commit to that. See the details on our customer re remediation efforts here. And there's a link to that. There, and this has been read by. A lot of people, 417 comments, by the way. The comments are brutal, as you would imagine.

There's 968 reposts. There's 11,000 people that have commented light and other things on it. And I bring this up because there are going to be times if you're in it, there's going to be times in your career where it just doesn't go, something. Just terribly goes wrong. And it's an oversight.

It's usually related to human error of some kind, and it's time to step up as a leader. This is a classic case. The only thing that would have been better than this. Would be if the chief executive officer at CrowdStrike. Had come forward and written this a note, not the chief security officer at CrowdStrike. With that being said it's. Quite frankly, I would get rid of the CEO and I know he's the founder.

I know he's the brain child behind the whole thing. I'd make this guy, the CEO tomorrow. That's my 2 cents. I it's worth that. It's worth about two pennies rubbed together, but I do believe that was a great response to those kinds of situations. Sometimes it just, it pays to just say we failed. And, we recognize that we failed.

We recognize the pain that we've caused you. There's empathy in that there's a commitment to be better. There's a commitment to do better. There's a commitment to work through it with them. And if you haven't had a chance hit our website, hit this link and I don't know, copy this for the future.

You're going to heat it. If you're in it, if you're young enough and you're in it, you're probably going to need it. If you're old enough, hopefully you'll retire before you ever have to use something like this. But I know I have in my career, so that's all for today. Don't forget, share this podcast with a friend or colleague, use it as a foundation for mentoring. We want to thank our channel sponsors. And specifically artist site for investing in our mission to develop 📍 the next generation of health leaders.

Thanks for listening. That's all for now.