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Today we explore CIO personas predicted from 2011. How did they do? Also, I could use your help. Fill out our survey.

Transcript

  📍 Today in health, it hits Friday. And I like to have a little fun, but mostly what I want to do today is ask you for a little help. So I'm going to , give you a survey that you can hit our website. And provide feedback. None of the fields are required. A lot of open-ended stuff. It'll take you two minutes at most, it's really only three questions and I will fill you in on that, but we're also gonna have a little fun with an article on CIO personas and see how accurate it is.

My name is bill Russell. I'm a former CIO for a 16 hospital system. And creative this week health, a set of channels and events dedicated to transform healthcare. One connection at a time. We want to thank our show sponsors who are investing in developing the next generation of health leaders. Notable service now, enterprise health parlance. Certified health and Panda health.

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All right. Before I get into the article , I want to ask for your help. I have a survey out on our website this week. health.com/cio-survey. Okay. Three questions survey. Won't take you long it's. Open-ended no required fields whatsoever. You can go out and just look at it.

If you want to, don't have to fill anything out. The three questions have to do with the, what are I'm trying to find out from a healthcare CIO perspective, what are the skills, knowledge, and proficiency that the role needs? So we're looking at their knowledge and experience their demonstrated proficiency and the skills that they should bring to the table.

Those are the three open-ended questions. What skills are most important for the healthcare CIO to possess? What are the areas of proficiency? You would want a healthcare CIO to have, what are the key things that healthcare CIO needs to know? That's knowledge and experience. You could put your name in there and email address.

But as I said before, you're not signing up for anything. And in addition to that, it's a. We're not going to use your information for anything other than to help us to tailor our content over here at this week health. So this would be really helpful if you're sitting in the CIO chair extremely helpful.

If you are watching a CIO, do their job and are thinking, man, I really wish that they would know or understand this. It doesn't feel like they're technical enough or understand the business enough or whatever. This is your chance to provide some feedback and to shape the things that we're doing over here at this week.

Health. All right. Let me give you the punchline on this article before we do it. And I don't do this often, but it's Friday. It's the data riff, and this is the four personas of a next generation CIO. And the punchline is this article is from March 2nd, 2011. I like to do this from time to time. I like to go back and look at prediction kind of things from I don't know, a decade ago or so. And see how we did and what turned out to work, what didn't work. And I also like these kinds of articles where they're essentially telling me, look. We did a study and this is constellation research.

This is Ray wags group, and they did a study of, what is the next generation? CIO looked like? And they came up with these four personas. Now 2011 happens to be right around the time. Let me think. That was pretty close to the time that I was the CIO's are starting, are, it was just after I'd started being CIO healthcare CIO at St.

Joe's. This is pretty relevant for me. I can think back to then. And the things that were happening around 2011. Think about this. We were talking about the cloud now in every other industry, we had moved to the cloud and had done significant things in the cloud, but in healthcare we were playing around with it and. When we were playing around with it, people were saying I was crazy and nuts and that kind of stuff back in 2011. Fast forward and a majority of our applications are now in the cloud. And we're moving our EHR to the cloud.

We sign up for a CRM. It's in the cloud, we're doing ERP it's in the cloud. So a lot of stuff has been moved to the cloud, but in 2011, that was not the case. So keep that in mind, as we're looking at this. And AI, wasn't a huge part of what we were doing back then. So maybe as I give you these four personas, you'll start to reminisce about what was going on in 2011. So the first persona that they give is chief infrastructure officer again.

So this is Ray Wang with constellation research. Many CEOs are already familiar with this persona, according to Wang. And trust. Transitioning into it will be easy. These chief infrastructure officers focus on cost reduction controlling 65% to 70% of the overall budget. Most projects prioritize keeping the lights on and managing legacy systems.

These infrastructure officers tend to focus on the technology side and internal facing activities. According to the report. When you say, as the chief infrastructure officer persona. Is becoming a core competency, but less and less attention is being paid to it. That is it's melding into the background. And it's just, it's keeping the lights on.

It's just expected and it's supposed to happen. Now on a day like today. When we're talking about, we just had to change healthcare for each and now we're having issues at Ascension. One of the large cell systems in the country. This, I think was melding into the background and I think it just keeps popping up. And becoming more and more important.

I know a healthcare CIO who are, have really globbed onto the chief infrastructure officer role and they're good at it. And they see their role as making sure that they run the most efficient, effective, secure, reliable system that there is. And they spend an awful lot of time there. So chief infrastructure officers, one of the personas, number two, chief integration officer. Yeah.

In 2011. These are the personas that people are seeing. Also predicted to be an easy transition to persona issues, to manage just five to 10% of the overall budget and must bring together various business processes, data systems, legacy systems, and newer cloud based approaches. Chief integration officers tend to focus on both the technology side and internally and externally facing activities. Okay, integration officer.

These are the people. I think how we would think about them today are probably chief application officers. If I thought about it, these are the people that are thinking about the flow of data and knowledge and getting the right information into the workflow at the right time, so that it creates a better experience for. What better outcomes in healthcare, but a better experience for our consumer and those kinds of things.

Chief integration officer is looking at the big picture. The overall architecture, how things flow, but they're looking at it through a lens of the experience. Chief intelligence officer is number three. Again, 2011 chief intelligence officer. Let's see. CEO's chief intelligent officers manage 10 to 15% of the overall budget and strive to improve business user access to information.

The report says this persona tends to focus on the business side and internally facing activities and strives. To appropriately connect the right data to the right person at the right time. On the right interface, very similar to the integration officer, as many of the infrastructure functions are being outsourced or handled in the cloud environments.

This persona of chief intelligence officer is growing into one of the most essential by the way. This is your chief AI officer. This is what they're saying now. This is the person who's okay. How do we take these reasoning engines? And how do we program them effectively to program out the hallucinations and those kinds of things.

Make them more. More reliable, more deterministic, and then bring them in. Not only those kinds of tools, but agents and other things that we've been talking about. Chief intelligence officers. Are probably what we would call the chief AI officer today. Again, pretty. It's interesting. I talked to some people that are like, we will never do that. And I talked to other people who have actually posted the job title already for their health system. And I'm also seeing a bunch of it outside of the industry.

So take that for what it's worth. Chief intelligence officer. 2011 predicted to be a key role that chief. Chief information officers morph into and the final persona is chief innovation officer. Huh. This one was spot on. Investing 5% to 10% of the overall budget, chief innovation officers. Must drive innovation on a shoestring. According to the report port, this persona typically has a business background and moves fast, fail fast, and moves on.

Again. They're not talking about healthcare. They're talking about. Business in general, the chief innovation officer is probably the toughest persona that CEO's. We'll have difficulty adopting why it says this requires a good understanding of business strategy, as well as keeping up to date with a large amount of disruptive technology.

Oftentimes these technologies are not covered in the market and require early adopter teams. As for core skills, Wang notes, that next generation CEO's will need the ability to one quickly assess which disruptive technologies. Show promise for their organizations design the next gen business models, along with that and fund innovation through legacy optimization. All right.

So there's your four personas from 2011. How did he do, how did this study do. Chief infrastructure officer. Absolutely. We've seen people morph into that chief integration officer. Ah, not so much. This is a probably not, maybe I don't know. It depends how you look at it. Chief intelligence, officer chief AI officer, we're seeing that come to fruition. And then the final one, chief innovation officer. Oh, my gosh, we saw a lot of those hired and we put a lot of di digital, chief digital and information officer in front of a CIO titles, just to give them the, a connotation that they are looking at forward, thinking digital solutions in there. Trying to fund the next generation business models and those kinds of things. By the way we have seen organizations just flat out hire innovation officers and move the CIO is underneath them. I think we've seen people do it.

I've seen think we've seen them move away from it. So both have really happened. And you can you can view that in the industry. So why talk about this four personas of the next generation CIO. Because we want to be training the next generation of health leaders at this week health. And we're trying to figure out what are the personas that are going to be needed moving forward.

What are the skills. What are w. What things does the next generation need to have in order to be effective? As we move forward. So that's where we need your help. This week called.com/cio-survey. It would be really helpful if you filled that out, gave us some feedback on that. You can hit that site today.

It is out there. It is life waiting for you. To provide your feedback. So really appreciate you doing that. And thanks for taking the trip down memory lane. On the CIO personas. I have actually created some other CIO personas that I'm working on. But again, I got into it and I thought. Man.

I want to tap into this community. I want to see what you guys have to say. So love to get your help. Hey, that's all for today. Don't forget to share this podcast with a friend or colleague. Use it as a foundation for mentoring. We want to thank our channel sponsors who are investing in our mission to develop the next generation of health leaders.

Notable service now, enterprise health parlance, certified health and 📍 Panda health. Check them out at this week. health.com/today. Thanks for listening. That's all for now.

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