This Week Health

Retail Clinics Grow - Is Your Tech Ready for Retail

I'm fascinated by the potential for changing buying habits of the healthcare population. Will the pandemic change our focus to delivering care in the home and retail clinics? 

Modern Healthcare did a piece on this on March 20th.

Health systems revamp their approach to retail clinics


The story on retail clinics


  • Low-acuity care costs around 30% and 80% less than similar treatment at physician offices and emergency departments, respectively
  • Number of retail clinics increased from 351 facilities in 2006 to around 3,000 in 2020
  • 13.7% of all ED visits are for low-acuity conditions


  • Retail clinics increase healthcare spending by $14 per person per year, trumping the savings associated with replacing doctor and ED visits
  • EDs in close proximity to retail clinics didn’t see a reduction in low-acuity care

Source: Modern Healthcare reporting

The number of retail clinics is poised to grow as health systems eye lower cost and more convenient settings.

In Today's episode I explore what it will take from a technology perspective. Is our technology retail grade. What does it mean to be retail grade. Would you tolerate your health systems technology if it were used to buy airline tickets? 

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