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What can I tell you about care venues. CIOs are being asked to stand up care in different places and in different ways then we have before. In partnership with Colleges, High Schools. In stand alone retail spaces, in partnership with dental and mental health. In the home. Care anywhere with telehealth, from anywhere. In the existing workflow or developing new workflows. Make it seemless to the clinician and seemless to the patient. Ready go.

Today I explore some of the ways I break this challenge down.


Today in health. It, the story is top of mind for healthcare. CIO is a top five list based on my recent interviews today. Our final item in the list and our final episode for 2021 number five caravan news. My name is bill Russell. I'm a former CIO for a 16 hospital system and creator of this week in health. It a channel dedicated to keeping health it staff current. And engaged. If you are listening to this show, you are already signed up for our new channel this week health news for next year, we will have the today show this show that you're listening to and the news day show on this channel, but we have a lot of other great content for you next year. This week in health, it, the podcast with the red background and a picture of me on the cover. We'll become this week health conference on that channel. We will have the conference that never ends keynotes every Friday and solution showcases and deep dives. I'm already starting to record some of the January episodes for keynote. And we have some great guests on the show and we're going to do it a little different. We're going to be narrowing the conversations down a little bit, get a little deeper on a few topics. Instead of going wide with all of our guests, then we will have two new channels this week health academy, where we will have a new show called insights. I've been told that listening to our content is one of the best ways for someone to get up to speed. On the topics that are relevant in health it, and toward that end, we packaged up some of our best moments on insights and boiled them down to 10 minute episodes. You can listen to them three times a week. On that channel. Finally, we will have this week health community. This is a channel by you and for you. We are creating a place where we are launching the podcast, careers of health. It practitioners. We will produce shows for guests like Craig Richard Ville. He's going to host a show and Angela Russell data scientist is going to host a show. And many more. The show on that channel, this week health community, is called town hall. It is where we will take turns with the microphone. This should be a blast. I'm really looking forward to it. If you haven't signed up for all four channels, turn off your podcast right now and subscribe. That's right. I mean, you had mark stopped the run right now. Sarah Richardson, stop on your Peloton right now. Sushi. Stop walking your dog and just take one minute Take a break. Look it up and subscribe, then get back at it. The rest of you follow Ed sarah and sue's lead and sign up right now. If you need a little help finding them. Although you should be able to find them with a simple search on apple, Google, Spotify podcasts, as well as overcast and other players. You can also go to this week click on the shows or the subscribe page, and the links will take you where you need to go. All right. Let's talk caravan news. Before we do that, let me remind you what we are doing. I hung out with a bunch of CEOs over the last couple of months, and one of the questions I asked each of them was. What is top of mind? What's top of mind for you right now. At the end of this year and going into 2022. And from that input, I created a top five list of the things which are top of mind for healthcare CEOs. And they were in this order, number one, labor, and we covered this on Monday. So five episodes we did Monday, Tuesday, Wednesday, Thursday, and today is Friday with caravan news. So Monday was labor. And that was talking about the battle for staffing and it's getting pretty intense out there. There's a shortage. Of really good. It labor and there's also a shortage in clinical labor. And that is creating a challenge. So that's number one on their list. Number two is cybersecurity for obvious reasons. We covered that on Tuesday, Wednesday, all things digital, right? So every CIO has a digital story or a digital project. That they're looking at that is right around the corner. Yesterday or Thursday, we looked at automation. And I had fun with automation and did a bunch of research talked to some people before I did that episode. And so give you a little bit more content than I normally do. Around that topic. And then today is care venues. What can I tell you about caravan news? CEO's are being asked to stand up care in different places and in different ways than we have ever been asked before in partnership with colleges and high schools in standalone retail spaces. In partnership with dental and mental health in the home, in the workplace care anywhere with telehealth, from anywhere in the existing workflow or developing new workflows, make it seamless for the clinician, make it seamless for the patient. Okay. Ready? Go. You've probably already received some of these requests or at least heard about some of them. And let me tell you how I'm thinking about this. This is a trend that goes back about a decade and the pandemic acted as a catalyst to accelerate this activity. Because it goes back a decade. I know that this is a sustainable trend. It's here to stay. Because it is here to stay. And I don't know where I'm going to be asked to stand up care. Next. I look to break these things down into core elements of delivery of care. Or building blocks and fundamental platforms that can be mixed and matched to develop new offerings in the community, regardless of where I'm being asked to stand it up. All right. Let me give you a little more background. What are we talking about when we're talking about building blocks and platforms? Let's talk about a building block, a building block might be something like a digital front door, right? It's going to have scheduling communication channel of some kind easily accessible information to reduce the friction. Of the patient interaction. There should be a communication platform that acts outside of the digital front door, but is integrated into the digital front door. Why because you will, you use that comm platform in a bunch of different applications, alerts, rescheduling, MedAdherence, and patient to clinician communication to name a few. If you don't do it as a platform, you will end up with 10 of these things baked into various systems. That is inflexible it's expensive to maintain and it's expensive to administer. You will need medical devices of all kinds. And these will vary based on care venue and specialty. When this is the case, you're going to find that you want standard practices to collect information from these devices. There's going to be a whole bunch of them. You can't really identify all of them upfront. And so there's going to be new ones constantly coming on. So you're going to want a way to collect information from these devices and filter it to a system of record, which actually is a platform in itself. If you think about it. When collecting information from clinical devices, I look for tools that have a track record of integrating with new devices quickly and completely think things like capsule or I accurate. You'll want standard equipment for various builds the beds or exam room equipment should be standardized and identified well before the request comes in. Th think about it like Southwest airlines, right? They keep costs down because they use seven 30 sevens. Train your pilots on a 7 37 and they can fly almost any aircraft in the fleet. NASA with other airlines training costs are higher. The pilot flexibility is a lot less. So. Southwest ends up being one example of a company that lives by standards. And because they do, they reduce their costs of maintenance, training and fuel. Just to name a few. Another example of what I'm talking about is Edward Jones. And I'm fairly familiar with this because they were St. Louis company. And I did some work with them. There's an Edward Jones office and every small town. When everyone else in wealth management was moving away from offices. Edward Jones put a strategy together to put up an office in 60 days from inception to staff the office in 60 days, functioning making phone calls, meeting with clients. This catapulted them to the forefront of the industry. Everyone else saw digital as an opportunity to reduce costs, get rid of their real estate and tap into new markets. All of that was true, but they left their core business wide open and Edward Jones. Capitalized. They had a warehouse full of pallets, organized by desk. They would identify the number of people they were going to hire for an office real estate would swoop in and sign a lease and the palace would go out. Teens would be sent onsite and they became experts at standing up a new office. And why not every pallet was the same. Every printer, every router, every switch, every phone, the same pre-configured and ready to go. We have to get to that level of efficiency in standing up new care venues. Perhaps there are multiple standards for the home for retail clinic and for. I don't know, maybe a retail partner space of some kind. Only, you know, your market and the different types of care venues. But then look for the standards that you can establish. Look for the commonality that you can establish and then put platforms in place. That's going to be able to serve all of those care venues. We should be able to roll these out as our system requires us to with middle labor and training. It's about identifying the building blocks and putting the platforms in place. All right. That's probably enough for care venues since this is the last show of the year. I wanted to take a few minutes to say thank you for listening to this show. I wasn't sure if it was going to be worth it for me to do this show, it's about one hour to an hour and a half of my day. Depending on the topic, but we built it and you started to show up. We are moving towards about 150 downloads per episode, which is above the target. We set when the year began, we did about 240 episodes, which is also above the target we set before the year began as well. And I'm just thankful. I'm thankful that you showed up. I'm thankful for the notes that I got. I'm thankful for the people. Especially who send me stories that is really helpful. When you send me a story and say, Hey, can you talk about this? Or this is really relevant for me. I'd love to hear what you have to say about it. That's a, that is one of the. Most encouraging things for me when I get those notes. I'm going to take a few weeks off and come back renewed for the new year. I wanted to just end the show by saying thank you for a great 2021. And I look forward to connecting with you again in 2022. That's all for today. If you know someone that might benefit from our channel, please forward them a note. They can subscribe on our website this week. They can hit the subscribe button. But they could also just go out to where they listen to podcasts search for any of our new channels This week held conference this week health academy, this week health news. And this week health community look for this week health, and I think you'll find them. There you go. We want to thank our channel sponsors. For investing in the show, investing in our mission to develop the next generation of health leaders. VMware Hill-Rom starboard advisers, McAfee, and a Rubin networks. Thanks for listening. That's all for now.

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