Show Notes

September 4, 2024: Jacob Hansen, CPO at AvaSure joins Bill for the news. The discussion delves into how healthcare systems leverage AI and virtual care platforms to enhance patient engagement, reduce wait times, and optimize clinician efficiency. How can we balance the integration of AI while maintaining the human touch in patient care? As the healthcare industry embraces new technologies, what role does simplicity play in meeting diverse patient needs across generations? 

Key Points:

• 01:48 Elevating the Customer Experience in Healthcare
• 04:58 Virtual Care and Patient Engagement
• 08:22 ChatGPT vs. Magic 8 Ball: Solving Healthcare
• 14:28 Gen Z and Adapting Technology

News articles:

• 3 Areas of Focus to Elevate the Customer Experience for All
• Gen Z-ers Are Computer Whizzes. Just Don’t Ask Them to Type.
• ChatGPT Vs. Magic 8 Ball: Who Can Solve “The HealthCare Crisis”?

This Week Health Subscribe

This Week Health Twitter

This Week Health Linkedin

Alex’s Lemonade Stand: Foundation for Childhood Cancer Donate