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Now onto our interview

Sarah Richardson: Welcome to this Week health and our executive interview series. I am Sarah Richardson. Today I'm joined by Davin Juckett, head of Experis Health Solutions. Davin brings extensive leadership experience to healthcare IT with a strong background in finance, entrepreneurship, and strategic planning.

Welcome to the show, Davin.

Davin Juckett: Thank you Sarah. It's, It's certainly an honor to be here and I appreciate your time.

Sarah Richardson: You've been in the healthcare IT space for quite a while. I'd love for you to give us a bit of the history behind Health Solutions.

Sarah Richardson: And with such a long history, how would you say the business has evolved and how that integration has shaped your current service offerings?

But over time clients were asking us for more types of assistance. They didn't just want help with implementations, they needed experienced healthcare IT consultants, they needed EHR optimization and then ongoing management support. So basically we grew with our clients. And whether it meant delivering one consultant with a specific skillset or really scaling up to provide dozens of resources at a time we've always shaped our services around what our clients actually need. Sometimes that means that work happens under our own direction, and then other times it's basically.

I'd say we've evolved by staying close to what our clients need. We're always listening, we're always adapting. We're always focused on delivering value that lasts. And we believe we're more than just an IT vendor. And we hope that our clients view us as really a long-term partner that helps their organizations expand services, improve care, and protect their bottom line.

Davin Juckett: Yeah, great question. You know, I'm someone that likes to think in threes and so I would say three things. I would say it's, it's our experience. It's our people. And it's our approach. You know, as we've previously discussed, we've been at this for almost three decades now. We're proud to have now partnered with more than half of all the health systems in the United States.

We've completed almost 5,000 projects over our three decades of experience. But to me it's our people. It's our teammates that make the real difference. Our team brings deep healthcare expertise very longstanding client relationships , a real passion for doing the right thing.

And then lastly, our approach. I think we bring a startup mindset to everything we do. We've built and we've scaled new solutions, time and again always listening to our clients and just basically trying to meet them where they are and satisfy their needs.

Sarah Richardson: And I understand that Experis has significant experience with major EHR systems, including Epic

cerner and Meditech. What unique challenges are healthcare organizations facing with their EHR systems today and how is your team helping them overcome these obstacles?

Davin Juckett: Yeah, well, obviously there's a lot happening within healthcare today. There's a lot of financial pressure on health systems.

I think there's a number of ways we are working to help our clients to do so. And I'll tick off several, you know, one, we're investing in AI driven automation primarily with our AI powered clinical service desk. We provide outsourced clinical service desk services to now over 200 hospitals throughout the us.

And our services help to improve response time and call resolution rates. And with the national scale that we have in the operation by outsourcing service desk needs to experience health, we actually can help reduce our client's operational cost. We can help improve their IT efficiency and even help them to generate incremental revenue.

And these include helping to maximize reimbursement. Reduce 30 day readmission rates improve patient satisfaction scores reduce the burden on their providers. And ultimately we think we can help at least to some extent, help solve the nursing shortage in the country. Four. Many of our clients are some of the largest health systems in the country.

Essentially missed revenue opportunities within the health system. The last thing I would mention, but it's certainly not the least and it's something we've been doing really since the beginning, but we're now one of only a handful of firms still providing EHR go-live Services. Sort of that final step in the implementation process.

Sarah Richardson: That's phenomenal because consider what's happening with even the M&A aspect.

You want them at the table for multiple projects. So when you join as a partner with an organization, it's for more than just a one and done scenario, and you can see how that embedded value over time. Not only makes health systems better, but as we see what I almost call the great migration right now, people are switching jobs pretty routinely throughout our industry.

They're taking you with them, and that's a huge moniker of success for what you all have delivered to our organizations and to our industry.

Davin Juckett: I really appreciate those comments and you've really hit the heart of what, we try to do again. You know, we want to be sort of, most trusted partners with our clients.

Sarah Richardson: And before we wrap up, what are your final thoughts on where Experis health solutions is headed next?

Davin Juckett: Well, I mentioned that our long-term success, I certainly hope we can continue that track record.

But as we've, you know, just talked about a little bit, you know, our clients healthcare organizations are under a lot of pressure right now. They're being asked to expand services, improve patient care and still try to remain profitable. And so, basically we believe we can help you know.

We have proven experience helping our clients in practical meaningful ways, whether it's improving patient access tightening up the supply chain performance. We're just keeping it operations running successfully. We've been able to bring solutions that not only reduce costs, but actually help generate revenue and.

Sarah Richardson: Which is so important. You know, one of the monikers we have at this week, health is that leaders in isolation are sure to fail.

And CIOs that are partnered with you are not in isolation, and therefore failure does not need to be a part of their roadmap.

Davin Juckett: certainly hope that is the case.

Sarah Richardson: So now I get to ask you some of the fun, speed round questions. Excellent. Which is always a great way to get to know people a little bit better.

And I can't wait to hear what you're gonna say 'cause you have so much experience and run such a successful organization. What is the one book that has influenced your leadership style?

Davin Juckett: It's a tough question. Especially because I mostly read fiction books. But last year I read Outlive by Peter Attia and.

Sarah Richardson: I have that book on my shelf.

And I also loved his interview on the Huberman lab. If you haven't heard it, it was really well done. And to your point, how you make some decisions in life a little bit differently after you read and listen to the things that he has to share.

Davin Juckett: Absolutely. It's definitely impacted my life, both personally and from a professional perspective.

Sarah Richardson: So if you weren't in healthcare it, what would you be doing?

Davin Juckett: Well, it would definitely be entrepreneurial in nature. Really it took me a while to figure it out but that's really what I'm best at is operating in entrepreneurial environments. And so, you know, it would be entrepreneurial perhaps either starting another company which I have past experience at, or

at least advising, you know, other aspiring entrepreneurs and trying to help them out,

Sarah Richardson: which is perfect for my last question for you. That's, what is your go-to advice for healthcare CIOs navigating the challenges they're facing today?

Say that finding the right talent is their biggest single challenge. And finding IT talent is really the core of what we do at Experience Health. We bring the people, the solutions and the partnerships, so our clients are not having to figure it all out on their own. So, that's my answer there.

And by the way if you're interested you can check out that full CIO insight report at experis.com.

And especially in the rural and harder to fill locations throughout the country. It's important to know that they can call you to figure out how to make sure that they don't have a deficiency in their ability to provide care both technologically and clinically. So thank you for helping organizations.

Not have to worry about that aspect of running their companies.

Davin Juckett: absolutely. It's our pleasure

Sarah Richardson: Davin, thank you so much for joining us today. For our listeners who wanna learn more about Experis Health Solutions, where can they find you?

Davin Juckett: Sarah, thank you again. I really appreciate the time and I've enjoyed our discussion today.

Anyone can feel free to reach out to me directly at davin.juckett@experis.com, but also visit our website. The website is experis.com and once there you can choose the industry's dropdown and then choose healthcare.

Or who was the person from Experis? We can also make those connections for you if you are a practitioner and seeking the right solutions. So thank you for being one of our partners as well.

Davin Juckett: Thank you Sarah again it's been a real privilege speaking with you. I appreciate the opportunity to share more about Experis health.

We are real excited to to be partnering with this Week Health as well.

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