We conducted close to 50 interviews with industry leaders. We heard some recurring themes and we heard some exciting new solutions to old problems. Today we feature clips from our conference interviews.
Andy Crowder, Cara Babachicos, Cletis Earle, Jamie Nelson, John Kravitz, Kevin Shimamoto, Matt Sullivan, Michael Pfeffer, Ray Lowe, Ryan Witt, Scott MacLean, Zafar Chaudry and others.
I hope you enjoy.
Thanks for joining us on This Week Health Keynote. My name is Bill Russell. I'm a former CIO for a 16 hospital system 📍 and creator of This Week Health, a channel dedicated to keeping health IT staff current and engaged. Special thanks to our Keynote show sponsors Sirius Healthcare, VMware, Transcarent, Press Ganey, Semperis and Veritas for choosing to invest in our mission to develop the next generation of health 📍 leaders.
All right. So today we have a special episode for you. It is audio only. So if you're going to be looking for this out on the YouTube channel, you're not going to find it. This is just a clips from the conferences. So I, I interviewed about 50 people at the two conferences. And one of the questions I like to ask is what's top of mind, it gives me a very quick high-level overview of what's going on in the industry, what our CIO has focused in on and what are they working on? , I would give these people some grace as you hear this, , it is snippets. It is part of a larger conversation and we also have conversations on and off the camera.
That we talked about some different things and they will ask me things like, Hey, you know, cyber security is top of mind. Do you want me to talk about that now? Talk to them about some other things I'll say no, no, that's a more interesting topic. Let's talk about that. And so sometimes I coach them not to talk about the obvious, but to talk about other things. So don't read too much into the fact that this is what they said was top of mind. , but just here the.
The tapestry as you listened to the various different perspectives, think, , you know, what size house system is this? How many hospitals do they represent? , think about, are they rural? Are they urban think about, are they a specialty hospital and what is going on in their market, what's going on in their life cycle? Perhaps they just finished an EHR migration, perhaps they're looking at new systems. So I find this to be a great.
, way to get a good feel of what's going on in the industry. The other thing I will tell you is this is the number one question I'm asked from people after they see I've done 50 interviews. They're like, Hey, , give me a sense of what's going on in the industry. And so you're going to hear a lot about cybersecurity. You're going to hear about labor and staffing.
And you're going to hear about a myriad of other topics that health systems are focusing in on. And you're going to hear that straight from them in their own words.
All right, let's go with the first clip here. And it is Andy Crowder sort of setting up the conversation for us.
They haven't. I mean, that's as succinct as you get, and that's the shortest clip by the way. Uh, I just wanted to use that one to start us off. You have a major health system in the Southeast that is saying, look, labor the war for talent. Retaining the best talent is one of the biggest challenges that's out there.
I'm going to give you a few more of those as we move along. , but Andy set it up so well, so safely, and this is one of those things that just kept coming up over and over and over again. It's how do I attract talent? How do I retain talent? How do I find new talent? And it's a different conversation, depending on where you're at. It's different conversation for rural CIS versus urban.
and what you're seeing now is urban. CEO's reaching nationally for talent. And increasing the rates that are being paid. For talent that can work from anywhere.
Our next clip is with cletus earl with penn state health here you go
Great to catch up with cleanness. , let me give you a couple more of these on the labor issue. The next one was with John Kravitz from Geisinger. And he drives home this theme a little bit more.
As I said, recurring theme.
Let me give you a little different take on this. We caught up with ZAFA Chadri with Seattle children's he's the CIO out there. And we talked about. How to take care of your employees, how to understand the mental health implications of the pandemic. Here you go. Have a lesson.
Great insights from ZAFA really appreciate him coming on. The show i want to close out this talking about staffing with a conversation that i had with vic aurora with hospital for special surgery out of new york city we started talking about up-skilling what is it going to take to bring in less skilled staff and bring them up to speed on the things we need them to do have a listen to this one
Yeah, man. That was just gold. I love when people give me frameworks like that, and it's a great framework.
When thinking about up-skilling.
Since we delved into the cybersecurity area, I'm going to do a. A couple of clips real quick on the cybersecurity landscape and how people are thinking about the first one is with Ryan wit with proof point. I love having Ryan on the show. Great perspective and helps me to really understand. What's going on in the cybersecurity world here you go
I love this next clip because it sort of captures the both hand. Right. So it starts with cybersecurity and then it transitions to, oh, we're also thinking about some other things as well. Cause we, we have so many priorities. This is Jamie Nelson. Who is the cio with the hospital for special surgery?
So the next clip is from Kara Bevin. Chico's from south shore health. Let's have a listen
It was great catching up with Cara at the Vive conference. It's also the first time we met. So it was wonderful to meet her and get a sense of what's going on at south shore. If you listen to that closely, what you're going to hear is a recurring theme.
Which is the pandemic, threw everything into a whirl. And when that happens, you become reactive. You respond, you make sure that everything is working the way it needs to, to address the. Urgency that's created as a result of the situation. But you had worked that continued. And it continued with fewer people, continued with less resources with less focus.
And now coming out of the pandemic, if we can say that. What you have is more of a focus going back to optimizing those systems and optimizing reports, and maybe even changing our workflows. Maybe we learned some things about the data structures and how the systems operate that is going to change moving forward. So. Again great conversation with carrie and great to meet her
I think what I'm going to do is share a couple of these optimization conversations. With you, the first one is with Kevin The Moto with valley children's out of California. And he talks about optimizing the ehr they actually went live with their ehr during the pandemic so here you go
all right. So let's swing over to talking to a couple of clinicians about the optimization that's going on, and we're going to start with Matt Sullivan. Cmio for atrium health
Yeah, we are absolutely worried about physician burnout. We're worried about the, the burden that is placed on physicians and clinicians with the technology. So that ended up being a conversation that we heard many times from the, the various conference floors.
The next conversation is with Michael Pfeffer. Michael has moved from the CIO position. At UCLA over to Stanford medicine. And we caught up with him and talked about data here you go
Michael was fantastic. In that interview, we picked such a poor location for the interview. The background noise was not great. Plus we have people walking, literally walking between us and the camera. And so it was a little distracting as we were having that conversation, but he was, , he was fantastic as always. The next clip, we're going to swing to a federally qualified healthcare center and hear from ray lo out of ultimate health services here you go
I hope you're picking up on this. It seems like if you've talked to one CIO, you've talked to one CIO because once you get past cybersecurity and labor, which is a common set of issues across the board, they start to spread out and it's based on their geography to based on their community. They're trying to serve based on their funding model
And also based on their strategy. That they are trying to execute on. So interesting set of conversations. We're going to swing this in the solution direction. For a couple of clips here. The first one is with Ron Emerson, who is in charge of Zoom's healthcare practice. And so he gives us some insights into how the world changed. During the pandemic for them and what they're looking at coming out of it here you go
You know, I thought I would hear more about tele-health at the conference. I really did. So I guess not surprising. It's just folding into the normal operational workflow that we do within the health system.
Two more clips about solutions that I found interesting. The next one is with artist site and I've been talking to a fair number of people about artist site. It's one of the most compelling things I've seen in a long time.
It's a platform. It's an AI video platform that can be applied in so many different areas across the board. Within healthcare to optimize workflows and to reduce friction. In a lot of cases throughout the health system. And in this interview, I talk with the CEO, Andrew Gustine and Stephanie, Laura, the CIO.
At monument health. Who is implementing the technology here you go
yeah, not so fast. That's the closing. Sick from our clips. That we do four videos and, uh, it was the only clip I could find to pull this together.
So we're going to keep going though. , before I get there. Uh, the application of video in healthcare is really fascinating to me. We did an interview with this one with artist site. We also did one with ICAT. Had med about a 25 minute conversation with them in the VMware booth. And we talked about ICAT.
Meds a solution sits on top of VMware on top of Nvidia chips. And it is processing. , mammography images. And it improves the efficiency of the clinicians and the reeds by over 55% and reduces the error rate. This is the kind of place where technology and healthcare intersect, and we're going to see significant improvement over time. So really exciting.
Eyes here you go
That's interesting to me, we've been looking for the Google search bar in the EHR. Since I came into health care back in 2010. And who better to bring the Google search bar into the EHR, then Google makes a lot of sense. Doesn't it? And when you consider the fact that, you know, 70 to 80% of all data in the HR is unstructured data. Uh, who better to, bring that data together. Now I know there's a lot of privacy concerns around that. We address that in this interview. You're going to want to go listen to that. If you want to hear information about that, as well as. , some other things that we discussed in the interview as well, like internet architecture, applied to the EHR.
All right. So the next clip is going to be with Jefferson health. Mastering the zombie stopped by. And, you know, one of the things we know is going on is MNA activity. And we discuss that a little bit in this clip.
Always great to catch up with Nassar. I once defined the CIO job of one of fits and starts. You get to work on the really fun projects in between doing the operational needs of the job. So M and a falls into that category. You have to respond. You have to do that well. Uh, the data center, you have to keep that data center running. If there's an outage, if there's a security event. And so you try to be strategic in between all the operational things that have to occur. All right, we're going to close this out and we're going to close it out with Scott McLean, with MedStar health, who talks about what is top of mind for him? In the nation's capital
Great way to close out our show. This is one of again, about 50 interviews. You can find them on our newsroom channel. The reason I put this set of clips together for a conference show for a keynote show, was it just make you aware of the fact that there are 50. Of these interviews, short interviews, about 10 to 12 minute interviews. That I did at the various conferences. And we're going to keep doing these at the conferences. I find them to be fantastic. They're really well received. Uh, in terms of the metrics and the downloads, that they receive and the social media response as well. So, Uh, check those out on the newsroom channel. And , give us any feedback that you have on them as well. It is greatly appreciated.
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