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March 23, 2020: Our guest today for this episode on coronavirus preparedness is David McSwain from MUSC. David gives us some insight into his position at the institution and the different roles he fills before jumping into the main segment of the conversation, looking at telehealth and how necessary it is right now. He shares his thoughts on health systems that are moving fast to get on track with the infrastructure and resources to provide better telehealth as well as MUSC's current status in relation to the crisis. David explains how he and his team have been building out telehealth over the last ten years and what it takes for each system to get to the level it needs to be. He emphasizes the integration of resources as things move so quickly, citing this as the way to scale sustainably. We also look at some of the important areas that need attention in the realm and why good documentation and payment systems can save a lot of time and effort in the long run. We finish off our chat thinking about the long term effect of this crisis and the elements that will remain in place when the COVID-19 period subsides.

Key Points From This Episode:

  • David's three roles at the university where he works.
  • The fast-tracked trends towards telehealth and MUSC's own expansion. 
  • COVID-19 preparedness at MUSC and the importance of personal protective equipment.
  • Scaling the systems that have already been put in place. 
  • The integration of resources as telehealth is ramped up during the crisis.
  • Key areas to address for systems late to the telehealth game.
  • Proper documentation and billing when launching a new telehealth platform.
  • The guidance that is provided by vendors at the present time. 
  • David's hopes for the future and the practices that will stick around after the crisis. 


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