April 6, 2020: Today we bring you another field report where we talk to health system leaders on the front lines, now especially as they have to navigate the COVID-19 crisis. This interview is with Robert Eardley, the CIO of University Hospitals in Cleveland. What emerges strongly from his conversation is that health IT is performing like never before and managing to come up with solutions in record time, which of course has raised the standard and is changing the expectations around what is possible in the future. Robert mentions, in particular, the smooth transition from office to home-based operations and how efficiently they have been able to do screening and set up their call centers. He talks about how they are preparing for the expected surge in COVID-19 patients, the requests they are getting from the health system, how they have been serving by providing telehealth and analytics solutions, and much more.
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