Show Notes

Drex makes the case for a role that doesn't exist yet but probably should: VP of Non-Human Resources. As AI agents multiply across health system environments, often deployed by vendors without oversight, the management infrastructure simply isn't keeping up. Agents have access, make judgment calls, and operate inside frameworks that affect patients and business operations, yet most have no job description, no onboarding, and no performance review. Drawing on signals from Harvard Business Review, Deloitte, Gartner, and Microsoft, Drex argues healthcare is quietly building a second workforce with none of the governance structures it took decades to build for the first one.

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