This Week Health

Albert Chan, MD

Chief of Digital Patient Experience

Sutter Health

Dr. Albert Chan, M.D., M.S. serves as Vice President, Chief of Digital Patient Experience for Sutter Health, where he is responsible for developing a multi-phasic healthcare delivery strategy. He is the corporate champion for My Health Online, which over 65% of Sutter Health’s patients leverage as a patient portal. Albert also provides clinical leadership for the rapid development, testing and scaling of conceptual prototypes and Sutter Health’s proposed/signed technology investments. He currently co-chairs the Sutter Health Telemedicine Steering Committee.

Previously, Dr. Chan was Chief Medical Information Officer (CMIO) of the Palo Alto Medical Foundation where he led a clinical informatics team that focused on the optimization of the use of electronic health records (EHR) and personal health records (EHR) for patient care delivery and clinical operations. Additionally, Dr. Chan served as Co-Chair of the California Health and Human Services Agency’s Patient Engagement Work Group. He was also Co-Chair of the Certification Commission for Health Information Technology (CCHIT) Personal Health Records Work Group, which developed criteria for personal health record software certification.

Dr. Chan received the “Future Leader” Health Care Hero Award from the Silicon Valley/San Jose Business Journal in May 2012 and was a member of the 13th Cohort of the California Health Care Foundation Leadership Program, a two-year fellowship that offers clinically trained health care professionals the experiences, competencies, and skills necessary for effective vision and leadership of our health care system in the State of California. He was awarded the 2014 Epic PACAcademy Award, awarded annually to a physician member of Epic community, selected by his/her peers, in recognition of outstanding contributions to the Epic community.



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