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In the News

2023 Healthcare Provider IT Report: Doubling Down on Innovation

October 9, 2023

US healthcare providers are spending heavily on IT, reflecting how technology has become a leading strategic priority. In a survey of 201 US healthcare provider executives conducted in June 2023 by Bain & Company and KLAS Research, 56% of the respondents cited software and technology as one of their top three strategic priorities, compared with 34% in 2022 (see Figure 1). Around 75% of respondents expect growth in software and technology spending to continue over the next 12 months (see Figure 2). Across the different provider types, academic medical centers (AMCs) and large hospitals and health systems expect a stronger increase in their own spending than smaller operators due to a greater focus on innovation and financial flexibility.

KLAS_logo_2021-arch_blue_200x55.png

Respondents cited technological advances and the availability of new solutions, particularly around patient engagement and cybersecurity, as the top drivers for new investments (see Figure 3). Respondents also mentioned that more intense labor shortages and financial pressures have spurred spending.

Revenue cycle management and clinical workflow optimization remain priorities, while patient engagement is on the rise

Due to financial challenges and shrinking margins, investments in areas with clear, near-term return on investment (ROI), such as revenue cycle management (RCM) and clinical workflow optimization software, are now high on the agenda.

RCM software is critical in the current environment given its direct link to both revenue (enhanced collections) and cost (streamlining labor-intensive processes). Providers cite RCM as a top priority for the next year, anticipating investments across a broad set of subsegments including revenue integrity, charge capture, and complex claims.

Clinical workflow solutions help increase health system throughput and efficiency. For example, patient flow software improves throughput by identifying and mitigating potential barriers to discharge such as missing tests. These solutions can help optimize provider productivity and asset utilization while improving patient satisfaction via a more seamless, retail-like experience.

Aside from RCM and workflow optimization, freestanding hospitals and physician groups are catching up on other core systems, namely electronic health records (EHR) and IT infrastructure (see Figure 4).

Freestanding hospitals and physician groups are catching up in key IT areas

By contrast, academic medical centers (AMCs) now focus more on enhancing patient engagement capabilities to improve the experience, as well as data platforms to prepare for longer-term opportunities such as value-based care (VBC) and data monetization.

Despite being less frequently cited by survey respondents, cybersecurity remains table stakes given patient data sensitivity and regular cyberattacks on providers, particularly in light of the rapid deployment of new generative AI technology.  

Providers seek simplified tech stacks and vendors offering broader suites

With current IT solutions, healthcare providers cite cost and EHR integration and interoperability as critical pain points. AMCs emphasize interoperability given generally more complex tech stacks and data use cases, while freestanding hospitals experience more financial pressure and overwhelmingly cite cost as a pain point.

Provider organizations are addressing these issues by streamlining tech stacks and buying from EHR vendors and other suite providers where possible (see Figure 5). This trend has intensified since 2022, helping Epic, in particular, to grow its market share to more than 60% of total US hospital net patient revenue (NPR).     

While respondents are open to look elsewhere if existing vendors lack a solution or have a significant functionality gap, tight EHR integration remains a key purchasing criterion for all healthcare providers evaluating IT solutions (see Figure 6).

Despite growing interest in artificial intelligence, sentiment remains mixed

The emergence of generative AI has brought the broader technology back into the spotlight: Today, around 70% of health system respondents indicate that they believe AI will have a greater impact on their organization than last year, moving AI strategies from the IT department to the C-suite. While almost 6% of respondents have a generative AI strategy today, this number is expected to climb tenfold in the next year. Relative to other provider segments in respondents’ projections, AMCs lead in AI adoption both today and over the next year (see Figure 7).

While attitudes toward AI are mixed, providers with more advanced AI strategies, especially AMCs, have slightly more positive sentiments overall (see Figure 8). The potential for greater efficiency, improved patient outcomes, and cost savings underlies that enthusiasm. Concerns around security, privacy, cost, and ethics, as well as ongoing issues around accuracy and reliability, are cited by providers that are less positive.

Barriers to further AI adoption vary based on provider sophistication and internal capability: AMCs are more concerned with clinical risk and regulatory considerations, while smaller providers consider unclear benefits, lack of expertise, and resource constraints as top barriers (see Figure 9).

Use cases that improve quality of care, such as clinical decision support and diagnostics, are cited as top priorities and are expected to become increasingly important. Additionally, as is the case with overall IT investment priorities, providers prefer AI use cases with a strong bottom-line impact, such as predictive analytics and workflow optimization (see Figure 10).

Catalyzed by the rapid growth in awareness of generative AI and the technology’s longer-term potential, healthcare organizations have been eager to experiment with it. For example, Epic (powered by Microsoft Azure OpenAI Service) facilitates drafting responses to common patient messages in its MyChart portal. Mayo Clinic is reportedly testing a tool powered by Google to search through disparate internal data for both research and clinical purposes. Similarly, NYU Langone has piloted a tool to analyze unstructured EHR notes and improve predictive analytics around readmission and insurance-claim denial rates. Finally, Microsoft’s subsidiary Nuance is developing a tool that automatically transcribes physician-patient interactions and drafts or auto-completes forms with relevant information natively within Epic’s EHR.

AI may present an opportunity for large technology firms to deepen their presence in the provider IT segment, a category that has historically been challenging for them to crack. Many leading tech firms are partnering with healthcare-focused vendors and provider organizations. These partnerships allow the tech firms to commercialize their large language models and healthcare organizations to benefit from years of transferable R&D. Consequently, more than half of the surveyed providers said they expect to accelerate IT spending with large tech firms, an increase of 12 percentage points from the previous year.

The outlook: accelerated IT investments

While there are many moving pieces and competing trends in the market today, providers in our survey made it clear that they will continue to accelerate their investments in IT and tech solutions, including AI.

As providers continue to face an array of structural challenges—including secular provider shortages, an aging population, and financial pressures—they will increasingly prioritize IT solutions that produce a tangible ROI and will more frequently look to simplify their tech stacks. Vendors will need to offer best-of-breed solutions or compelling suites in order to differentiate themselves.

AI has the power to transform many processes and workflows; however, this shift hinges on the technology’s ability to demonstrate productivity gains in real-world applications without increasing clinical risk. The best vendors will offer AI and other technologies that create clear returns to providers and help to mitigate structural challenges facing the US healthcare industry.

KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare IT today, including emerging technology insights that provide early glimpses of the future of HCIT solutions. Follow KLAS on LinkedIn. Learn more at: klasresearch.com.

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Artisight Powers Care Transformation at WellSpan Health with AI-Driven Smart Hospital Platform

October 6, 2023

The virtual nursing and remote patient monitoring pilot program will allow the Pennsylvania health system to improve outcomes and reduce clinician burden

CHICAGO, Oct. 4, 2023 /PRNewswire/ -- Artisight, Inc., a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination solutions, today announced its collaboration with WellSpan Health, a health system focused on value-based care, on a pilot patient monitoring and virtual nursing program. The platform is currently being utilized at WellSpan Surgery and Rehabilitation Hospital in York, Pa.

WellSpan sought a solution to improve patient safety and reimagine ways to address nurse burnout by utilizing artificial intelligence to monitor patients at high risk for falls in its rehabilitation inpatient hospital. The pilot also includes a virtual nursing model, utilizing in-room audio and video connections. Virtual staff located within a control room at the facility can interact with patients and request assistance from on-site clinicians when needed. The platform ensures the patient is always being monitored while allowing clinicians to focus on direct patient care, alleviating staffing challenges WellSpan, as all health systems around the country, continues to experience.

Artisight's Smart Hospital Platform encompasses AI-driven sensors, computer vision, voice recognition, vital sign monitoring, indoor positioning capabilities, and actionable analytics reports. The platform's deep learning and open integration standards streamline safe patient care and reduce clinician burden. The electronic health record and hardware-agnostic platform seamlessly integrates into existing technology, ensuring cohesion for hospitals and health systems. The ability to scale the solution across WellSpan's eight hospitals in South Central Pennsylvania was also an important factor when it came to partnering with the system.

"Artisight is driving transformation by harnessing artificial intelligence that drives efficiency across the full spectrum of hospital operations," said Stephanie Lahr, MD, CHCIO, President of Artisight, Inc. "Our proprietary algorithms are constantly learning and adapting with a 99% accuracy rate. The Smart Hospital Platform delivers what hospitals and health systems need – reduced provider burden, increased patient and nurse satisfaction, and improved financial results."

"At WellSpan, the safety and well-being of our patients is top priority, and we are committed to finding a better way to serve them, our team members and our communities," said Kasey Paulus, Senior Vice President and Chief Nursing Executive at WellSpan Health. "The Artisight platform allows us to utilize innovative technology to support nurses and improve patient safety as part of our workforce transformation strategy." 

"While many AI solutions solve a single problem well, we are discovering that the Artisight platform may be able to solve many problems for us. We're exploring those possibilities with Artisight as we imagine what's next with this platform," added Dr. R. Hal Baker, Senior Vice President and Chief Digital Information Officer at WellSpan Health.

Upon successful completion of the pilot, WellSpan has plans to expand the program to other hospitals throughout its system.

Artisight will be attending the HLTH conference in Las Vegas Oct. 8-11. Please visit booth 2646 to learn about how the AI-driven Smart Hospital Platform is transforming healthcare for hospitals and health systems. For additional information, visit artisight.com.

About Artisight

Artisight redefines the possibilities of healthcare through its Smart Hospital Platform and solutions for virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight's state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

About WellSpan Health

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,000 employed providers, 220 locations, eight award-winning hospitals, home care and a behavioral health organization serving South Central Pennsylvania and northern Maryland. With a team 20,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 2,600 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Media Contact:
Kim MohrAmendolaCommunications for Artisight

[email protected]

SOURCE Artisight

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How Will Generative AI Change the Role of Clinicians In the Next 10 Years? - MedCity News

October 6, 2023

AI is a bit of a buzzword in the healthcare world, so it’s sometimes difficult to tell how much of an impact this technology is going to end up having on the sector. This month, Citi released a report that sought to cut through the noise.

The report focused on how AI will affect the role of clinicians. It predicted that generative AI tools will increasingly streamline many aspects of a clinician’s day in the next five to 10 years — and that this is particularly true for tools that can automate diagnoses and respond to patients’ questions.

The healthcare industry could see an emergence of increasingly effective tools for diagnosis in the coming years, according to the report. As these come onto the scene, clinicians will use them to aid their decision making process, not replace it. 

“For example, a family doctor, listening to a patient, may think it’s worth investigating A, B and C; however the AI may also remind the doctor that syndromes D and E are also possible and therefore need consideration,” the report read.

These tools will likely be equipped with generative AI capabilities, such as automatic speech recognition, which can transcribe patient-clinician interactions. The report predicted that this AI will have good accuracy — large language models are less likely to produce wrong information when they are asked to summarize a text, like a transcript of medical conversation, than when they generate something completely new.

To date, no diagnostic generative AI tools have been launched on the market. However, several companies are developing and testing healthcare-focused large language models. For instance, Google unveiled Med-PaLM 2 in April, and the tool is currently being used at Mayo Clinic and other health systems. To begin, they are testing its ability to answer medical questions, summarize unstructured texts and organize health data.

Diagnostic tools that listen to patient interactions to suggest treatment advice will be used mainly by physicians, but other generative AI tools will hit the market to assist other healthcare professionals, including nurses, dieticians and pharmacists, the report predicted.

For example, generative AI can be used to call and check in on patients, which could potentially prevent avoidable hospital admissions and emergency department visits. These tools can gauge a patient’s progress after surgery, call a patient to hear how they are reacting to a new prescription, and conduct welfare checks on older patients.

But clinicians and other healthcare professionals aren’t the only ones who will use new health-focused generative AI tools in the next five to 10 years — consumers will too, according to the report. As the use of large language models becomes more widespread, consumers will likely gain access to chatbot-style tools that answer their medical questions the way a doctor would, it predicted.

While these new advancements may seem exciting, the report noted that it will take years for technology developers to produce tools that are both accurate and easy to use — and that timeline will likely be longer than what AI enthusiasts want.

Photo: Natali_Mis, Getty Images

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Prompt Engineering as an Important Emerging Skill for Medical Professionals: Tutorial

October 6, 2023

With the emergence of large language models (LLMs), with the most popular one being ChatGPT that has attracted the attention of over a 100 million users in only 2 months, artificial intelligence (AI), especially generative AI has become accessible for the masses []. This is an unprecedented paradigm shift not only because of the use of AI becoming more widespread but also due to the possible implications of LLMs in health care [].

Numerous studies have shown what medical tasks and health care processes LLMs can contribute to in order to ease the burden on medical professionals, increase efficiency, and decrease costs [].

Health care institutions have started investing in generative AI, medical companies have started integrating LLMs into their businesses, medical associations have released guidelines about the use of these models, and medical curricula have also started covering this novel technology [-]. Thus, a new, essential skill has emerged: prompt engineering.

Prompt engineering is a relatively new field of research that refers to the practice of designing, refining, and implementing prompts or instructions that guide the output of LLMs to help in various tasks. It is essentially the practice of effectively interacting with AI systems to optimize their benefits.

In the context of medical professionals and health care in general, this could encompass the following:

  • Decision support: medical professionals can use prompt engineering to optimize AI systems to aid in decision-making processes, such as diagnosis, treatment selection, or risk assessment.
  • Administrative assistance: prompts can be engineered to facilitate administrative tasks, such as patient scheduling, record keeping, or billing, thereby increasing efficiency.
  • Patient engagement: prompt engineering can be used to improve communication between health care providers and patients. For example, AI systems can be designed to send prompts for medication reminders, appointment scheduling, or lifestyle advice.
  • Research and development: in research scenarios, prompts can be crafted to assist in tasks such as literature reviews, data analysis, and generating hypotheses.
  • Training and education: prompts can be engineered to facilitate the education of medical professionals, including ongoing training in the latest treatments and procedures.
  • Public health: on a larger scale, prompt engineering can assist in public health initiatives by helping analyze population health data, predict disease trends, or educate the public.

Prompt engineering, therefore, has the potential to improve the efficiency, accuracy, and effectiveness of health care delivery, making it an increasingly important skill for medical professionals.

This paper summarizes the current state of research on prompt engineering and, at the same time, aims at providing practical recommendations for the wide range of health care professionals to improve their interactions with LLMs.

The use of LLMs, especially ChatGPT, comes with major limitations and risks. First, since ChatGPT is not updated in real time and its training data only include information up to November 2021, it may lack crucial, up-to-date medical research or changes in clinical guidelines, potentially impacting the quality and relevance of its responses. Furthermore, ChatGPT cannot access or process individual user data or context, which limits its ability to provide personalized medical advice and increases the risk of data misinterpretation.

There is also a crucial need for users to verify every single response from ChatGPT with a qualified health care professional, as the model's answers are generated on the basis of patterns in the data it was trained on and may not be accurate or safe.

The model's inability to empathize or deliver sensitive information may also result in a subpar patient experience. Importantly, potential breaches of patient confidentiality could violate privacy laws such as the Health Insurance Portability and Accountability Act of 1996 in the United States. Despite its potential as an assistive tool, these limitations necessitate careful consideration of its application in health care [].

While these risks are significant, the potential outcomes can outweigh them; therefore, the need for improving at designing better prompts has grown extensively since the launch of ChatGPT.

There have been attempts at addressing this issue. One study aimed at designing a catalogue of prompt engineering techniques, presented in pattern form, which have been applied to solve common problems when conversing with LLMs []. Another study provided a summary of the latest advances in prompt engineering for a very specific audience, researchers working in natural language processing for the medical domain, or academic writers [,]. One study introduced the potential of an AI system to generate health awareness messages through prompt engineering [].

While there is research in the field, it is clear that there have been no comprehensive, yet practical guides for medical professionals. This is the gap that this paper aims to fill.

As in the case of any essential skill, becoming better at prompt engineering would involve an improved understanding of the fundamental principles of the technology, gaining practical exposure to systems using the technology, and continually refining and iterating the skill based on feedback.

The following are some concrete steps that a health care professional can take to improve their skills in prompt engineering:

  • Understanding the underlying principles of how AI and machine learning models work can provide a foundation on which to build prompt engineering skills. As shown, it is possible to gain that understanding without any prior technical or coding knowledge [].
  • Familiarizing themselves with the LLMs they are working with as each system has its own set of capabilities and limitations. Understanding both can help craft more effective prompts.
  • Practice makes perfect; therefore, attempting to interact with LLMs regularly and make a note of the prompts that yield the most helpful and accurate results can have benefits.

It is also important to constantly test prompts in real-world scenarios as their effectiveness is best evaluated in practical application.

Besides these general approaches, here is a summary of specific recommendations with practical examples that a health care professional might want to consider to improve their skills in prompt engineering. summarizes these recommendations, their examples with ChatGPT’s key terms, limitations, and the most popular plugins.

Figure 1. A cheat sheet of prompt engineering recommendations for health care professionals with examples for each: ChatGPT’s key terms and their explanations, its limitations, and its most popular plugins. A high resolution version is attached as .

Be as Specific as Possible

The more specific the prompt, the more accurate and focused the response is likely to be. The following is an example prompt:

  • Less specific: “Tell me about heart disease.”
  • More specific: “What are the most common risk factors for coronary artery disease?”

Describe the Setting and Provide the Context Around the Question

One must consider the discussion one is having with ChatGPT as a discussion one would have with a person they just met, who might still be able to answer their questions and address one’s challenges.

The following is an example prompt: “I'm writing an article about tips and tricks for ChatGPT prompt engineering for people working in healthcare. Can you please list a few of those tips and tricks with some specific prompt examples?”

Experiment With Different Prompt Styles

The style of one’s prompt can significantly impact the answer. One can try different formats such as asking ChatGPT to generate a list about their brief or to provide a summary of the topic. The following is an example:

  • Direct question: “What are the symptoms of COVID-19?”
  • Request for a list: “List all the potential symptoms of COVID-19.”
  • Request for a summary: “Summarize the key symptoms and progression of COVID-19.”
  • Process: “Provide a step-by-step process of diagnosing COVID-19.”

Identify the Overall Goal of the Prompt First

Describe exactly what kind of output is being sought. Whether it would be getting creative ideas for an article, asking for a specific description of an advanced scientific topic, or providing a list of examples around questions, defining it helps ChatGPT come up with more relevant answers. The following is an example: “I'd like to get a list of 5 ideas for a presentation at a scientific event to make my research findings more easily understandable.”

Ask it to Play Roles

This can help streamline the desired process of obtaining the information or input one was looking for in a specific setting. With new topics without prior knowledge, it is prudent to obtain only a basic description; in addition, one can also ask ChatGPT to act as a tutor and help dive into a detailed topic step-by-step. The following are a couple of examples:

  • “Act as a Data Scientist and explain Prompt Engineering to a physician.”
  • “Act as my nutritionist and give me tips about a balanced Mediterranean diet.”

Iterate and Refine

Even if one’s skills in prompt engineering are advanced, LLMs change so dynamically that one rarely get the best response on was looking for after the first prompt attempt. Constantly iterating prompts is something with which we should get accustomed. Users of LLMs are also encouraged to ask the LLM to modify the output based on feedback on its previous response.

Use the Threads

One can navigate back to a specific discussion by clicking on the specific thread in the left column on ChatGPT’s dashboard. This way, one can build upon the details and responses one has already received in a previous thread. This can save a lot of time as there is no need to describe the same situation and all the feedback ChatGPT has received on its responses.

Ask Open-Ended Questions

Open-ended questions can provide a broader, more comprehensive understanding of the user's situation. For instance, asking “How do you feel?” rather than “Do you feel pain?” allows for a wider array of responses that can potentially provide more insight into the patient's mental, emotional, or physical state. Open-ended questions can also help to generate a larger data set for training AI models, making them more effective. Lastly, asking open-ended questions allows ChatGPT to display its potential better by leveraging its training on a diverse range of topics. This can lead to more unexpected and creative solutions or ideas that a health care professional might not have thought of. The following is an example:

  • Closed question: “Is exercise important for patients with osteoporosis?”
  • Open question: “How does regular physical activity benefit patients with osteoporosis?”

Request Examples

Asking for specific examples can help to clarify the meaning of a concept or idea, making it easier to understand. Especially with complex medical terminology or procedures, examples can provide a practical context that aids comprehension. Also, examples often help in visualizing abstract or complicated ideas. When ChatGPT provides examples, it can showcase how a certain concept or rule is applied in different scenarios. This can be beneficial in health care, where theoretical knowledge needs to be connected to real-world applications.

Temporal Awareness

This refers to the model's understanding of time-related concepts and its ability to generate contextually relevant responses based on time. Therefore, describing what time line the prompt and the desired output would be related to helps LLMs provide a more useful answer. The following is an example:

  • Without a time reference: “Describe the healing process after knee surgery.”
  • With a time reference: “What can a patient typically expect during the first six weeks of healing after knee surgery?”

Set Realistic Expectations

Knowing the limitations of AI tools such as ChatGPT is crucial, as it helps set realistic expectations about the output. For instance, ChatGPT cannot access any data or information after November, 2021; it cannot provide personalized medical advice or replace a professional's judgement. The following is an example:

  • Unrealistic prompt: “What's the latest research published this month about Alzheimer's?”
  • Realistic prompt: “What were some of the major research breakthroughs in Alzheimer's treatment up until 2021?”

Use the One-Shot/Few-Shot Prompting Method

The one-shot prompting method is one in which ChatGPT can generate an answer based on a single example or piece of context provided by the user. The following is an example:

  • Generate 10 possible names for a new digital stethoscope device.
  • A name that I like is DigSteth.

With the few-shot strategy, ChatGPT can generate an answer based on a few examples or pieces of context provided by the user. The following is an example:

  • Generate 10 possible names for a new digital stethoscope device.
  • Names that I like include:

Prompting for Prompts

One of the easiest ways of improving at prompt engineering is asking ChatGPT to get involved in the process and design prompts for the user. The following is an example: “What prompt could I use right now to get a better output from you in this thread/task?”

As the skill of prompt engineering has gained significant interest worldwide, especially in the health care setting, it would be important to include teaching the practical methods this paper described in the medical curriculum and postgraduate education. While the technical details and background of generative AI will probably be included in future curricula, it would be useful for medical students to learn the most practical tips of using LLMs even before that happens.

The general message for every LLM user should be that they could use such AI tools to expand their knowledge, capabilities, and ideas instead of solving things on their behalf. Ideally, this approach and mindset would stem from trained medical professionals who could share it with their patients.

In summary, as more patients and medical professionals use AI-based tools—LLMs being the most popular representatives of that group—it seems inevitable to address the challenge to improve at this skill. Furthermore, as doing so does not require any technical knowledge or prior programming expertise, prompt engineering alone can be considered an essential emerging skill that helps leverage the full potential of AI in medicine and health care.

I used the generative AI tool GPT-4 (OpenAI) [] during the ideation process to make sure the paper covers every possible prompt engineering suggestion of value. During that process, I tested the prompt engineering recommendations I made in the paper through imaginary scenarios.

Edited by A Mavragani; submitted 07.07.23; peer-reviewed by O Tamburis, A Zavar; comments to author 06.09.23; revised version received 14.09.23; accepted 19.09.23; published 04.10.23

©Bertalan Meskó. Originally published in the Journal of Medical Internet Research (https://www.jmir.org), 04.10.2023.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on https://www.jmir.org/, as well as this copyright and license information must be included.

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2023 Healthcare Provider IT Report: Doubling Down on Innovation

October 9, 2023

US healthcare providers are spending heavily on IT, reflecting how technology has become a leading strategic priority. In a survey of 201 US healthcare provider executives conducted in June 2023 by Bain & Company and KLAS Research, 56% of the respondents cited software and technology as one of their top three strategic priorities, compared with 34% in 2022 (see Figure 1). Around 75% of respondents expect growth in software and technology spending to continue over the next 12 months (see Figure 2). Across the different provider types, academic medical centers (AMCs) and large hospitals and health systems expect a stronger increase in their own spending than smaller operators due to a greater focus on innovation and financial flexibility.

KLAS_logo_2021-arch_blue_200x55.png

Respondents cited technological advances and the availability of new solutions, particularly around patient engagement and cybersecurity, as the top drivers for new investments (see Figure 3). Respondents also mentioned that more intense labor shortages and financial pressures have spurred spending.

Revenue cycle management and clinical workflow optimization remain priorities, while patient engagement is on the rise

Due to financial challenges and shrinking margins, investments in areas with clear, near-term return on investment (ROI), such as revenue cycle management (RCM) and clinical workflow optimization software, are now high on the agenda.

RCM software is critical in the current environment given its direct link to both revenue (enhanced collections) and cost (streamlining labor-intensive processes). Providers cite RCM as a top priority for the next year, anticipating investments across a broad set of subsegments including revenue integrity, charge capture, and complex claims.

Clinical workflow solutions help increase health system throughput and efficiency. For example, patient flow software improves throughput by identifying and mitigating potential barriers to discharge such as missing tests. These solutions can help optimize provider productivity and asset utilization while improving patient satisfaction via a more seamless, retail-like experience.

Aside from RCM and workflow optimization, freestanding hospitals and physician groups are catching up on other core systems, namely electronic health records (EHR) and IT infrastructure (see Figure 4).

Freestanding hospitals and physician groups are catching up in key IT areas

By contrast, academic medical centers (AMCs) now focus more on enhancing patient engagement capabilities to improve the experience, as well as data platforms to prepare for longer-term opportunities such as value-based care (VBC) and data monetization.

Despite being less frequently cited by survey respondents, cybersecurity remains table stakes given patient data sensitivity and regular cyberattacks on providers, particularly in light of the rapid deployment of new generative AI technology.  

Providers seek simplified tech stacks and vendors offering broader suites

With current IT solutions, healthcare providers cite cost and EHR integration and interoperability as critical pain points. AMCs emphasize interoperability given generally more complex tech stacks and data use cases, while freestanding hospitals experience more financial pressure and overwhelmingly cite cost as a pain point.

Provider organizations are addressing these issues by streamlining tech stacks and buying from EHR vendors and other suite providers where possible (see Figure 5). This trend has intensified since 2022, helping Epic, in particular, to grow its market share to more than 60% of total US hospital net patient revenue (NPR).     

While respondents are open to look elsewhere if existing vendors lack a solution or have a significant functionality gap, tight EHR integration remains a key purchasing criterion for all healthcare providers evaluating IT solutions (see Figure 6).

Despite growing interest in artificial intelligence, sentiment remains mixed

The emergence of generative AI has brought the broader technology back into the spotlight: Today, around 70% of health system respondents indicate that they believe AI will have a greater impact on their organization than last year, moving AI strategies from the IT department to the C-suite. While almost 6% of respondents have a generative AI strategy today, this number is expected to climb tenfold in the next year. Relative to other provider segments in respondents’ projections, AMCs lead in AI adoption both today and over the next year (see Figure 7).

While attitudes toward AI are mixed, providers with more advanced AI strategies, especially AMCs, have slightly more positive sentiments overall (see Figure 8). The potential for greater efficiency, improved patient outcomes, and cost savings underlies that enthusiasm. Concerns around security, privacy, cost, and ethics, as well as ongoing issues around accuracy and reliability, are cited by providers that are less positive.

Barriers to further AI adoption vary based on provider sophistication and internal capability: AMCs are more concerned with clinical risk and regulatory considerations, while smaller providers consider unclear benefits, lack of expertise, and resource constraints as top barriers (see Figure 9).

Use cases that improve quality of care, such as clinical decision support and diagnostics, are cited as top priorities and are expected to become increasingly important. Additionally, as is the case with overall IT investment priorities, providers prefer AI use cases with a strong bottom-line impact, such as predictive analytics and workflow optimization (see Figure 10).

Catalyzed by the rapid growth in awareness of generative AI and the technology’s longer-term potential, healthcare organizations have been eager to experiment with it. For example, Epic (powered by Microsoft Azure OpenAI Service) facilitates drafting responses to common patient messages in its MyChart portal. Mayo Clinic is reportedly testing a tool powered by Google to search through disparate internal data for both research and clinical purposes. Similarly, NYU Langone has piloted a tool to analyze unstructured EHR notes and improve predictive analytics around readmission and insurance-claim denial rates. Finally, Microsoft’s subsidiary Nuance is developing a tool that automatically transcribes physician-patient interactions and drafts or auto-completes forms with relevant information natively within Epic’s EHR.

AI may present an opportunity for large technology firms to deepen their presence in the provider IT segment, a category that has historically been challenging for them to crack. Many leading tech firms are partnering with healthcare-focused vendors and provider organizations. These partnerships allow the tech firms to commercialize their large language models and healthcare organizations to benefit from years of transferable R&D. Consequently, more than half of the surveyed providers said they expect to accelerate IT spending with large tech firms, an increase of 12 percentage points from the previous year.

The outlook: accelerated IT investments

While there are many moving pieces and competing trends in the market today, providers in our survey made it clear that they will continue to accelerate their investments in IT and tech solutions, including AI.

As providers continue to face an array of structural challenges—including secular provider shortages, an aging population, and financial pressures—they will increasingly prioritize IT solutions that produce a tangible ROI and will more frequently look to simplify their tech stacks. Vendors will need to offer best-of-breed solutions or compelling suites in order to differentiate themselves.

AI has the power to transform many processes and workflows; however, this shift hinges on the technology’s ability to demonstrate productivity gains in real-world applications without increasing clinical risk. The best vendors will offer AI and other technologies that create clear returns to providers and help to mitigate structural challenges facing the US healthcare industry.

KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare IT today, including emerging technology insights that provide early glimpses of the future of HCIT solutions. Follow KLAS on LinkedIn. Learn more at: klasresearch.com.

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Artisight Powers Care Transformation at WellSpan Health with AI-Driven Smart Hospital Platform

October 6, 2023

The virtual nursing and remote patient monitoring pilot program will allow the Pennsylvania health system to improve outcomes and reduce clinician burden

CHICAGO, Oct. 4, 2023 /PRNewswire/ -- Artisight, Inc., a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination solutions, today announced its collaboration with WellSpan Health, a health system focused on value-based care, on a pilot patient monitoring and virtual nursing program. The platform is currently being utilized at WellSpan Surgery and Rehabilitation Hospital in York, Pa.

WellSpan sought a solution to improve patient safety and reimagine ways to address nurse burnout by utilizing artificial intelligence to monitor patients at high risk for falls in its rehabilitation inpatient hospital. The pilot also includes a virtual nursing model, utilizing in-room audio and video connections. Virtual staff located within a control room at the facility can interact with patients and request assistance from on-site clinicians when needed. The platform ensures the patient is always being monitored while allowing clinicians to focus on direct patient care, alleviating staffing challenges WellSpan, as all health systems around the country, continues to experience.

Artisight's Smart Hospital Platform encompasses AI-driven sensors, computer vision, voice recognition, vital sign monitoring, indoor positioning capabilities, and actionable analytics reports. The platform's deep learning and open integration standards streamline safe patient care and reduce clinician burden. The electronic health record and hardware-agnostic platform seamlessly integrates into existing technology, ensuring cohesion for hospitals and health systems. The ability to scale the solution across WellSpan's eight hospitals in South Central Pennsylvania was also an important factor when it came to partnering with the system.

"Artisight is driving transformation by harnessing artificial intelligence that drives efficiency across the full spectrum of hospital operations," said Stephanie Lahr, MD, CHCIO, President of Artisight, Inc. "Our proprietary algorithms are constantly learning and adapting with a 99% accuracy rate. The Smart Hospital Platform delivers what hospitals and health systems need – reduced provider burden, increased patient and nurse satisfaction, and improved financial results."

"At WellSpan, the safety and well-being of our patients is top priority, and we are committed to finding a better way to serve them, our team members and our communities," said Kasey Paulus, Senior Vice President and Chief Nursing Executive at WellSpan Health. "The Artisight platform allows us to utilize innovative technology to support nurses and improve patient safety as part of our workforce transformation strategy." 

"While many AI solutions solve a single problem well, we are discovering that the Artisight platform may be able to solve many problems for us. We're exploring those possibilities with Artisight as we imagine what's next with this platform," added Dr. R. Hal Baker, Senior Vice President and Chief Digital Information Officer at WellSpan Health.

Upon successful completion of the pilot, WellSpan has plans to expand the program to other hospitals throughout its system.

Artisight will be attending the HLTH conference in Las Vegas Oct. 8-11. Please visit booth 2646 to learn about how the AI-driven Smart Hospital Platform is transforming healthcare for hospitals and health systems. For additional information, visit artisight.com.

About Artisight

Artisight redefines the possibilities of healthcare through its Smart Hospital Platform and solutions for virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight's state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

About WellSpan Health

WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,000 employed providers, 220 locations, eight award-winning hospitals, home care and a behavioral health organization serving South Central Pennsylvania and northern Maryland. With a team 20,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 2,600 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

Media Contact:
Kim MohrAmendolaCommunications for Artisight

[email protected]

SOURCE Artisight

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How Will Generative AI Change the Role of Clinicians In the Next 10 Years? - MedCity News

October 6, 2023

AI is a bit of a buzzword in the healthcare world, so it’s sometimes difficult to tell how much of an impact this technology is going to end up having on the sector. This month, Citi released a report that sought to cut through the noise.

The report focused on how AI will affect the role of clinicians. It predicted that generative AI tools will increasingly streamline many aspects of a clinician’s day in the next five to 10 years — and that this is particularly true for tools that can automate diagnoses and respond to patients’ questions.

The healthcare industry could see an emergence of increasingly effective tools for diagnosis in the coming years, according to the report. As these come onto the scene, clinicians will use them to aid their decision making process, not replace it. 

“For example, a family doctor, listening to a patient, may think it’s worth investigating A, B and C; however the AI may also remind the doctor that syndromes D and E are also possible and therefore need consideration,” the report read.

These tools will likely be equipped with generative AI capabilities, such as automatic speech recognition, which can transcribe patient-clinician interactions. The report predicted that this AI will have good accuracy — large language models are less likely to produce wrong information when they are asked to summarize a text, like a transcript of medical conversation, than when they generate something completely new.

To date, no diagnostic generative AI tools have been launched on the market. However, several companies are developing and testing healthcare-focused large language models. For instance, Google unveiled Med-PaLM 2 in April, and the tool is currently being used at Mayo Clinic and other health systems. To begin, they are testing its ability to answer medical questions, summarize unstructured texts and organize health data.

Diagnostic tools that listen to patient interactions to suggest treatment advice will be used mainly by physicians, but other generative AI tools will hit the market to assist other healthcare professionals, including nurses, dieticians and pharmacists, the report predicted.

For example, generative AI can be used to call and check in on patients, which could potentially prevent avoidable hospital admissions and emergency department visits. These tools can gauge a patient’s progress after surgery, call a patient to hear how they are reacting to a new prescription, and conduct welfare checks on older patients.

But clinicians and other healthcare professionals aren’t the only ones who will use new health-focused generative AI tools in the next five to 10 years — consumers will too, according to the report. As the use of large language models becomes more widespread, consumers will likely gain access to chatbot-style tools that answer their medical questions the way a doctor would, it predicted.

While these new advancements may seem exciting, the report noted that it will take years for technology developers to produce tools that are both accurate and easy to use — and that timeline will likely be longer than what AI enthusiasts want.

Photo: Natali_Mis, Getty Images

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Prompt Engineering as an Important Emerging Skill for Medical Professionals: Tutorial

October 6, 2023

With the emergence of large language models (LLMs), with the most popular one being ChatGPT that has attracted the attention of over a 100 million users in only 2 months, artificial intelligence (AI), especially generative AI has become accessible for the masses []. This is an unprecedented paradigm shift not only because of the use of AI becoming more widespread but also due to the possible implications of LLMs in health care [].

Numerous studies have shown what medical tasks and health care processes LLMs can contribute to in order to ease the burden on medical professionals, increase efficiency, and decrease costs [].

Health care institutions have started investing in generative AI, medical companies have started integrating LLMs into their businesses, medical associations have released guidelines about the use of these models, and medical curricula have also started covering this novel technology [-]. Thus, a new, essential skill has emerged: prompt engineering.

Prompt engineering is a relatively new field of research that refers to the practice of designing, refining, and implementing prompts or instructions that guide the output of LLMs to help in various tasks. It is essentially the practice of effectively interacting with AI systems to optimize their benefits.

In the context of medical professionals and health care in general, this could encompass the following:

  • Decision support: medical professionals can use prompt engineering to optimize AI systems to aid in decision-making processes, such as diagnosis, treatment selection, or risk assessment.
  • Administrative assistance: prompts can be engineered to facilitate administrative tasks, such as patient scheduling, record keeping, or billing, thereby increasing efficiency.
  • Patient engagement: prompt engineering can be used to improve communication between health care providers and patients. For example, AI systems can be designed to send prompts for medication reminders, appointment scheduling, or lifestyle advice.
  • Research and development: in research scenarios, prompts can be crafted to assist in tasks such as literature reviews, data analysis, and generating hypotheses.
  • Training and education: prompts can be engineered to facilitate the education of medical professionals, including ongoing training in the latest treatments and procedures.
  • Public health: on a larger scale, prompt engineering can assist in public health initiatives by helping analyze population health data, predict disease trends, or educate the public.

Prompt engineering, therefore, has the potential to improve the efficiency, accuracy, and effectiveness of health care delivery, making it an increasingly important skill for medical professionals.

This paper summarizes the current state of research on prompt engineering and, at the same time, aims at providing practical recommendations for the wide range of health care professionals to improve their interactions with LLMs.

The use of LLMs, especially ChatGPT, comes with major limitations and risks. First, since ChatGPT is not updated in real time and its training data only include information up to November 2021, it may lack crucial, up-to-date medical research or changes in clinical guidelines, potentially impacting the quality and relevance of its responses. Furthermore, ChatGPT cannot access or process individual user data or context, which limits its ability to provide personalized medical advice and increases the risk of data misinterpretation.

There is also a crucial need for users to verify every single response from ChatGPT with a qualified health care professional, as the model's answers are generated on the basis of patterns in the data it was trained on and may not be accurate or safe.

The model's inability to empathize or deliver sensitive information may also result in a subpar patient experience. Importantly, potential breaches of patient confidentiality could violate privacy laws such as the Health Insurance Portability and Accountability Act of 1996 in the United States. Despite its potential as an assistive tool, these limitations necessitate careful consideration of its application in health care [].

While these risks are significant, the potential outcomes can outweigh them; therefore, the need for improving at designing better prompts has grown extensively since the launch of ChatGPT.

There have been attempts at addressing this issue. One study aimed at designing a catalogue of prompt engineering techniques, presented in pattern form, which have been applied to solve common problems when conversing with LLMs []. Another study provided a summary of the latest advances in prompt engineering for a very specific audience, researchers working in natural language processing for the medical domain, or academic writers [,]. One study introduced the potential of an AI system to generate health awareness messages through prompt engineering [].

While there is research in the field, it is clear that there have been no comprehensive, yet practical guides for medical professionals. This is the gap that this paper aims to fill.

As in the case of any essential skill, becoming better at prompt engineering would involve an improved understanding of the fundamental principles of the technology, gaining practical exposure to systems using the technology, and continually refining and iterating the skill based on feedback.

The following are some concrete steps that a health care professional can take to improve their skills in prompt engineering:

  • Understanding the underlying principles of how AI and machine learning models work can provide a foundation on which to build prompt engineering skills. As shown, it is possible to gain that understanding without any prior technical or coding knowledge [].
  • Familiarizing themselves with the LLMs they are working with as each system has its own set of capabilities and limitations. Understanding both can help craft more effective prompts.
  • Practice makes perfect; therefore, attempting to interact with LLMs regularly and make a note of the prompts that yield the most helpful and accurate results can have benefits.

It is also important to constantly test prompts in real-world scenarios as their effectiveness is best evaluated in practical application.

Besides these general approaches, here is a summary of specific recommendations with practical examples that a health care professional might want to consider to improve their skills in prompt engineering. summarizes these recommendations, their examples with ChatGPT’s key terms, limitations, and the most popular plugins.

Figure 1. A cheat sheet of prompt engineering recommendations for health care professionals with examples for each: ChatGPT’s key terms and their explanations, its limitations, and its most popular plugins. A high resolution version is attached as .

Be as Specific as Possible

The more specific the prompt, the more accurate and focused the response is likely to be. The following is an example prompt:

  • Less specific: “Tell me about heart disease.”
  • More specific: “What are the most common risk factors for coronary artery disease?”

Describe the Setting and Provide the Context Around the Question

One must consider the discussion one is having with ChatGPT as a discussion one would have with a person they just met, who might still be able to answer their questions and address one’s challenges.

The following is an example prompt: “I'm writing an article about tips and tricks for ChatGPT prompt engineering for people working in healthcare. Can you please list a few of those tips and tricks with some specific prompt examples?”

Experiment With Different Prompt Styles

The style of one’s prompt can significantly impact the answer. One can try different formats such as asking ChatGPT to generate a list about their brief or to provide a summary of the topic. The following is an example:

  • Direct question: “What are the symptoms of COVID-19?”
  • Request for a list: “List all the potential symptoms of COVID-19.”
  • Request for a summary: “Summarize the key symptoms and progression of COVID-19.”
  • Process: “Provide a step-by-step process of diagnosing COVID-19.”

Identify the Overall Goal of the Prompt First

Describe exactly what kind of output is being sought. Whether it would be getting creative ideas for an article, asking for a specific description of an advanced scientific topic, or providing a list of examples around questions, defining it helps ChatGPT come up with more relevant answers. The following is an example: “I'd like to get a list of 5 ideas for a presentation at a scientific event to make my research findings more easily understandable.”

Ask it to Play Roles

This can help streamline the desired process of obtaining the information or input one was looking for in a specific setting. With new topics without prior knowledge, it is prudent to obtain only a basic description; in addition, one can also ask ChatGPT to act as a tutor and help dive into a detailed topic step-by-step. The following are a couple of examples:

  • “Act as a Data Scientist and explain Prompt Engineering to a physician.”
  • “Act as my nutritionist and give me tips about a balanced Mediterranean diet.”

Iterate and Refine

Even if one’s skills in prompt engineering are advanced, LLMs change so dynamically that one rarely get the best response on was looking for after the first prompt attempt. Constantly iterating prompts is something with which we should get accustomed. Users of LLMs are also encouraged to ask the LLM to modify the output based on feedback on its previous response.

Use the Threads

One can navigate back to a specific discussion by clicking on the specific thread in the left column on ChatGPT’s dashboard. This way, one can build upon the details and responses one has already received in a previous thread. This can save a lot of time as there is no need to describe the same situation and all the feedback ChatGPT has received on its responses.

Ask Open-Ended Questions

Open-ended questions can provide a broader, more comprehensive understanding of the user's situation. For instance, asking “How do you feel?” rather than “Do you feel pain?” allows for a wider array of responses that can potentially provide more insight into the patient's mental, emotional, or physical state. Open-ended questions can also help to generate a larger data set for training AI models, making them more effective. Lastly, asking open-ended questions allows ChatGPT to display its potential better by leveraging its training on a diverse range of topics. This can lead to more unexpected and creative solutions or ideas that a health care professional might not have thought of. The following is an example:

  • Closed question: “Is exercise important for patients with osteoporosis?”
  • Open question: “How does regular physical activity benefit patients with osteoporosis?”

Request Examples

Asking for specific examples can help to clarify the meaning of a concept or idea, making it easier to understand. Especially with complex medical terminology or procedures, examples can provide a practical context that aids comprehension. Also, examples often help in visualizing abstract or complicated ideas. When ChatGPT provides examples, it can showcase how a certain concept or rule is applied in different scenarios. This can be beneficial in health care, where theoretical knowledge needs to be connected to real-world applications.

Temporal Awareness

This refers to the model's understanding of time-related concepts and its ability to generate contextually relevant responses based on time. Therefore, describing what time line the prompt and the desired output would be related to helps LLMs provide a more useful answer. The following is an example:

  • Without a time reference: “Describe the healing process after knee surgery.”
  • With a time reference: “What can a patient typically expect during the first six weeks of healing after knee surgery?”

Set Realistic Expectations

Knowing the limitations of AI tools such as ChatGPT is crucial, as it helps set realistic expectations about the output. For instance, ChatGPT cannot access any data or information after November, 2021; it cannot provide personalized medical advice or replace a professional's judgement. The following is an example:

  • Unrealistic prompt: “What's the latest research published this month about Alzheimer's?”
  • Realistic prompt: “What were some of the major research breakthroughs in Alzheimer's treatment up until 2021?”

Use the One-Shot/Few-Shot Prompting Method

The one-shot prompting method is one in which ChatGPT can generate an answer based on a single example or piece of context provided by the user. The following is an example:

  • Generate 10 possible names for a new digital stethoscope device.
  • A name that I like is DigSteth.

With the few-shot strategy, ChatGPT can generate an answer based on a few examples or pieces of context provided by the user. The following is an example:

  • Generate 10 possible names for a new digital stethoscope device.
  • Names that I like include:

Prompting for Prompts

One of the easiest ways of improving at prompt engineering is asking ChatGPT to get involved in the process and design prompts for the user. The following is an example: “What prompt could I use right now to get a better output from you in this thread/task?”

As the skill of prompt engineering has gained significant interest worldwide, especially in the health care setting, it would be important to include teaching the practical methods this paper described in the medical curriculum and postgraduate education. While the technical details and background of generative AI will probably be included in future curricula, it would be useful for medical students to learn the most practical tips of using LLMs even before that happens.

The general message for every LLM user should be that they could use such AI tools to expand their knowledge, capabilities, and ideas instead of solving things on their behalf. Ideally, this approach and mindset would stem from trained medical professionals who could share it with their patients.

In summary, as more patients and medical professionals use AI-based tools—LLMs being the most popular representatives of that group—it seems inevitable to address the challenge to improve at this skill. Furthermore, as doing so does not require any technical knowledge or prior programming expertise, prompt engineering alone can be considered an essential emerging skill that helps leverage the full potential of AI in medicine and health care.

I used the generative AI tool GPT-4 (OpenAI) [] during the ideation process to make sure the paper covers every possible prompt engineering suggestion of value. During that process, I tested the prompt engineering recommendations I made in the paper through imaginary scenarios.

Edited by A Mavragani; submitted 07.07.23; peer-reviewed by O Tamburis, A Zavar; comments to author 06.09.23; revised version received 14.09.23; accepted 19.09.23; published 04.10.23

©Bertalan Meskó. Originally published in the Journal of Medical Internet Research (https://www.jmir.org), 04.10.2023.

This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on https://www.jmir.org/, as well as this copyright and license information must be included.

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