Achieving IT service delivery excellence involves approaches like proactiveness, empathy, structured service catalog, iterative methods, standardization, user-centric approach, documentation, continuous improvement, customer satisfaction, and addressing specific needs.

9 tips for achieving IT service delivery excellence CIO

Trusted Exchange Framework and Common Agreement (TEFCA), a nationwide health information exchange network, launched after a decade's planning by the Office of the National Coordinator for Health Information Technology (ONC). The initiative aims for secure, seamless data exchange and increased patient healthcare data access. However, Don Rucker, former ONC chief, criticizes the initiative's archaic data exchange protocol could deter use and impede interoperability. He suggests TEFCA should be modernized to handle computable data for improved functionality. Despite ONC's promise to support modern APIs by 2024, Rucker remains skeptical without concrete technical plans.

Why a Former ONC Chief Thinks TEFCA Is Inherently Flawed MedCity News

Google settled a monopoly lawsuit, agreeing to pay $700 million and make minor operational changes. Developers can guide consumers away from Google Play Store for several years if the settlement approved. Google will pay customers who overpaid for apps $629 million, states $70 million for distribution as they see fit, and $1 million for settlement administration. Google will allow third-party app installation for 7 years and give developers the choice of an alternative billing system for 5 years. While many stewardships expire, some argue not real concessions. Critics claim Google's "User Choice Billing" system is a fake choice with a discounted rate of 4% off Google's fee for alternative payment system use. Google reserves the right to prevent developers from linking to their websites for discounts. Overall, Google will not be required to allow links for payment systems. Epic Games CEO criticized the settlement, calling it an "injustice" to Android users and developers.

Google to pay $700 million and make tiny app store changes to settle with 50 states The Verge

Illinois' Ascension Mercy Hospital, previously known as Amita Health Mercy Medical Center, continues to be referred to as "Mercy" despite multiple name changes due to mergers and acquisitions. Local familiarity often trumps official rebranding efforts. Name changes can reflect reputation repair, merging with a more recognized health system, or cultural shifts internally. However, constant name changes can challenge healthcare marketing. In absence of substantive reasons, experts suggest sticking with familiar names to save money and confusion.

Why hospital names are like iPhone apps, Coca-Cola Beckers Hospital Review