Nari Gopala has been appointed as the chief digital officer at Mayo Clinic, succeeding Rita Khan. Previously the senior vice president and chief digital officer at Kaiser Permanente, Gopala brings significant experience from roles at Amazon Web Services and Sony Online Entertainment. In his new position, he will collaborate with Dr. Brad Leibovich to enhance Mayo Clinic's digital capabilities and support its digital transformation initiatives, aiming to improve healthcare delivery and operational efficiency.

Mayo Clinic Appoints Nari Gopala as Chief Digital Officer to Drive Innovation Becker's Hospital Review

Geisinger Health System is integrating artificial intelligence (AI) to improve its value-based care initiatives, aiming to deliver targeted care to patients. Chief Medical Officer Dr. Narayana Murali noted that this strategy has positively impacted patient outcomes, building on the foundation established with the Keystone Accountable Care Organization in 2013 and recent collaboration with Risant Health to further these efforts. The COVID-19 pandemic spurred significant technological advancements, leading to the creation of the Geisinger Intelligent Automation Hub, which implemented a variety of bots and automations that have collectively saved nearly 897,000 hours of labor while enhancing efficiency in areas such as COVID-19 testing and vaccine scheduling.

Geisinger Health System Transforms Patient Care with AI Innovations AMA

With companies now firmly in a post-Covid world, organizational experts say Amazon may be leading the way in a new look at efficiency gains related to corporate bloat, and especially middle management bloat. The ongoing transition at Amazon from a hierarchical framework to a more direct communication model raises concerns about the effectiveness of leadership and resource availability for frontline workers. As middle management roles diminish, there may be adverse effects on mentorship, workplace culture, and employee morale, prompting discussions about the necessity of these positions in maintaining team cohesion and effective communication.

Amazon's Shift to Automation Threatens Middle Management's Future Apple

Optum, a subsidiary of UnitedHealth Group, has restricted access to its internal AI chatbot after it was found publicly accessible online, raising security concerns. The "SOP Chatbot," intended for employee use in answering questions related to health insurance claims and standard operating procedures, was exposed without a password, though it did not contain sensitive personal data. Following a TechCrunch inquiry, Optum quickly removed the chatbot, clarifying its limited purpose as a demo tool that only referenced existing internal documents. Despite its intended functions, the chatbot had been used extensively by employees, sometimes generating responses outside its training, highlighting its unintended versatility.

Optum Restricts AI Chatbot Access After Security Breach Concerns TechCrunch