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In the News

Stepping Outside Comfort Zones: A Lesson in Customer-Centric Innovation

February 26, 2025

Matt Christensen, Senior Director of Cybersecurity at Intermountain Health, discusses the importance of understanding customer needs by stepping outside one's comfort zone, drawing inspiration from a mentor's lesson metaphorically related to "going to Cambodia." He illustrates this point with a case involving a researcher who effectively tackled iron deficiencies by immersing himself in Cambodian culture, contrasting it with less effective distant approaches. Through his experience with cybersecurity challenges, Christensen recognizes that genuine empathy and firsthand understanding are vital for problem-solving. He credits Todd Dunn for guiding him in this process, highlighting that true innovation often requires unconventional and sometimes inconvenient thinking.

"Stepping Outside Comfort Zones: A Lesson in Customer-Centric Innovation" LinkedIn

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Trump's Executive Order Boosts Healthcare Price Transparency for Patients

February 26, 2025

President Donald J. Trump has issued an Executive Order to enhance healthcare price transparency, requiring the Departments of the Treasury, Labor, and Health and Human Services to enforce regulations that compel hospitals and insurers to disclose actual prices. This initiative seeks to provide patients with clear pricing information, enabling them to make informed healthcare decisions and potentially lower costs, with projections suggesting savings of up to $80 billion by 2025. The administration also aims to hold health plans accountable for transparency in prescription drug pricing, continuing its focus on consumer empowerment in healthcare.

Trump's Executive Order Boosts Healthcare Price Transparency for Patients whitehouse.gov

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AI in Healthcare: Researchers Uncover Hallucination Risks in Language Models

February 26, 2025

Researchers are investigating the reliability of large language models (LLMs) in healthcare due to their propensity for generating inaccurate or misleading information, commonly referred to as "hallucinations." A study in *Nature* examined various LLMs, revealing that models like Technology Innovation Institute Falcon 7B-instruct and Google Gemini 1.1-2B-it had high hallucination rates of nearly 30%, while OpenAI's ChatGPT-4 performed better. Furthermore, diagnostic capabilities varied among models, with some effectively addressing diagnostic puzzles while others showed significant weaknesses, highlighting the need for careful utilization of LLMs in clinical settings. Specialized models like PhenoBrain are being developed to enhance the diagnosis of rare diseases.

AI in Healthcare: Researchers Uncover Hallucination Risks in Language Models Mayo Clinic Platform

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Providence's Sara Vaezy on AI's Transformative Role in Healthcare Innovation

February 26, 2025

Sara Vaezy, chief transformation officer at Providence, discusses the surge in digital health initiatives and the integration of AI in healthcare during the COVID-19 pandemic on the "Shift AI" podcast. She describes how Providence adapted to virtual care demands using tools like DexCare, which scaled their services as in-person visits declined. As the organization continues to innovate, Vaezy highlights AI solutions aimed at reducing clinician workloads, such as the Conversation and Navigation Platform and the Nuance DAX CoPilot, which automates tasks like patient inquiries and clinical documentation. She also underscores Providence's commitment to responsible AI use, emphasizing resource allocation for monitoring operations and ensuring data privacy.

Providence's Sara Vaezy on AI's Transformative Role in Healthcare Innovation GeekWire

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