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January 7, 2025
Brooke Army Medical Center Launches Patient Portal Help Desk
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Contributed by: Kate Gamble
Summary
Chani Cordero, the CIO and Chief Digital Officer at Brooke Army Medical Center, has launched the Patient Portal Help Desk as part of the Defense Health Agency’s Digital Patient Initiatives. This new support service aims to enhance the patient experience by assisting active-duty service members, retirees, and their families in navigating the Genesis patient portal. Cordero, inspired by her observations at the Retiree Appreciation Event, emphasized the importance of providing hands-on support, particularly for older adults and underserved communities who may struggle with technology, to ensure they can effectively access healthcare resources.
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