Show Notes

January 15, 2026: How do you lead 120,000 caregivers across seven states while maintaining a relationship-first philosophy? Providence CIDO, Cherodeep Goswami, reveals how his health system reduced patient wait times by seven days through disciplined innovation and the power of asking "why". From the unique practice of reflections in faith-based healthcare to navigating AI governance at scale, Cherodeep shares candid insights on what separates successful digital transformation from "lipstick on a pig." He discusses the challenges of training the next generation in a remote work era, why standards might be overused in healthcare, and his three-word framework for driving change: empathy, innovation, and impact.

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Key Points:

• 03:26 Scaling Personal Touch in Large Healthcare Systems
• 12:55 The Importance of Empathy in Healthcare
• 19:35 The Role of Standardization and Respecting Variations
• 22:09 Challenges and Strategies in AI Adoption
• 37:06 Lightning Round: Personal Insights

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