Show Notes

June 19, 2025: In this webinar re-run Jill McCormick, Co-Founder and EVP of Design and Product Development at Pixel Health, and Daniel Small, Vice President of Digital Services at Hartford HealthCare, discuss the process of creating a world-class patient experience. The conversation explores Hartford HealthCare's bold approach to reimagining digital and physical spaces, where defining the experience vision precedes technology decisions. Through human-centered design methodologies, they navigate the complex challenges of aligning stakeholders, excavating outdated technologies, and creating a "digital campus" that extends care beyond facility walls. 

Key Points:

• 02:55 Improving Patient and Provider Experiences
• 08:06 The Importance of Intentional Design
• 13:12 Aligning Vision and Technology
• 25:07 Human-Centered Design in Healthcare
• 43:36 Q&A and Final Thoughts

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