Jupiter Medical Leverages AWS to Optimize Workflows, Improve Patient Interactions
HealthTech Magazine
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Contributed by: Kate Gamble
Summary
Effectively managing communication through contact centers is essential for improving patient experiences in healthcare, where issues with appointment scheduling can lead to dissatisfaction and potential provider switching. The AWS Summit in Washington, DC, showcased how Amazon Connect can address these challenges by enhancing patient interactions and optimizing staff workflows. A case study at Jupiter Medical Center in Florida demonstrated the successful application of Amazon Connect to replace inefficient legacy systems, streamline communication, and promote better integration with their electronic health record system. As a result, the center reported improved patient experience scores and fewer complaints due to more efficient call management and outreach efforts.
