"Start with a Map": Experts Share Advice for Boosting Inpatient Experience
Nordic Global
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Contributed by: Kate Gamble
Summary
Addressing the confusion and anxiety patients experience upon hospital admission is crucial for improving their inpatient experience. Dr. Craig Joseph advocates for an onboarding process similar to those in hotels or theme parks, which would provide patients with essential orientations, set expectations, and clarify the roles of their care team. Additionally, Dr. Angela Ingraham emphasizes that effective communication regarding discharge criteria can alleviate patient concerns by shifting discussions from vague timelines to specific milestones required for release. Despite potential operational pushback due to time constraints and varying patient conditions, Dr. Joseph argues that hospitals can integrate these practices without significantly impacting existing workflows.
