Transforming Healthcare: Embracing a People-First Workforce Strategy
HealthLeaders
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Contributed by: Kate Gamble
Summary
During the HFMA Annual Conference, Rod Hanners, CEO of Keck Medicine of USC, highlighted the need for a people-first approach to address workforce challenges in healthcare. He emphasized that while traditional metrics like turnover rates are important, prioritizing employee satisfaction can lead to better clinical and financial outcomes. Keck Medicine has initiated programs that emphasize professionalism and well-being, such as the Daily Incident Reporting System, which encourages open communication about workplace concerns. Hanners also pointed out the vital role of middle management in cultural change, advocating for support systems to help these leaders navigate their responsibilities effectively.
